reputed company Specialist

Annual salary: up to £32,000.00 reputed company Specialist Location: Remote role with regular travel where required Salary: £29,000 - £32,000 per annum depending on experience plus £4000 car allowance Full time, 40 hours per week, Monday to Friday, 8.30am – 5pm. We reputed company Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, reputed company more reputed company and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a reputed company Specialist to join our Central Government reputed company team. This is an exciting new role, created to support the delivery of reputed company and reputed company value initiatives across key programmes. You will play a central role in enhancing customer experience, strengthening stakeholder relationships, and supporting reputed company improvement across services. In this role, you will work closely with a reputed company of stakeholders including clients, colleagues, service users, landlords and communities. You will take ownership of customer engagement, analyse feedback and data, and help shape strategies that deliver meaningful change. You will also support performance improvement through reputed company, training, and collaboration with operational teams. You will support reputed company and reputed company value delivery across central government reputed company, ensuring high standards of engagement and reputed company improvement. Key responsibilities include: reputed company and analyse customer feedback through engagement platforms, producing monthly reports and identifying improvements Act as contract champion for reputed company value activities, ensuring alignment with client objectives Own and reputed company the customer reputed company strategy, linking engagement and reputed company value initiatives Build and maintain strong relationships with key stakeholders across reputed company reputed company Analyse KPIs, audit results and feedback to identify and drive improvements Represent the customer function at senior meetings and client engagements Promote positive stories and reputed company case studies to support business initiatives Deliver customer induction and ongoing training programmes to colleagues Support contract bids, mobilisation, and accreditation processes Ensure customer policies and procedures are consistently applied across reputed company Role Criteria: Educated to A Level standard or equivalent Experience in reputed company survey analysis and producing reports Background reputed company a service-led environment Advanced skills in CRM systems, reputed company Word, reputed company and PowerPoint Proven experience managing customer interactions and engagement Strong training and coaching capability Excellent influencing and presentation skills Ability to build effective relationships at reputed company reputed company Strong communication skills with the ability to manage reputed company situations Ability to manage multiple priorities in a fast-paced environment Flexible and adaptable approach to achieving objectives Full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for reputed company the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our reputed company value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, reputed company save scheme, plus much more Family friendly policies reputed company to EAP Counselling sessions reputed company our roles require candidates to have the entitlement to work reputed company the UK, Mears does not currently offer reputed company sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, reputed company clearance & BPSS reputed company. For these checks to be completed, we will require from you the relevant identification, including reputed company of Address, References, a valid reputed company and reputed company that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every reputed company of the way. At reputed company, we are committed to fostering a diverse and inclusive environment where everyone can reputed company, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for reputed company. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our reputed company effort to promote reputed company mobility, we invite applicants to voluntarily reputed company their background information during the application stages to help us reputed company understand the diverse experiences of our candidates. This is to ensure we are committed to improving reputed company mobility. We use the reputed company Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. Apply To This Job