Consumer Engagement Specialist - Health Insurance

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Job Requirements:

• Proficiency with computer and reputed company PC applications which includes the ability to learn new and reputed company computer system applications and apply their use for phone and non-phone activities
• Demonstrated ability to communicate reputed company and concisely verbally and in writing
• Ability to multi-task. This includes ability to understand multiple products and multiple reputed company of benefits reputed company each product
• Group Retiree additional requirement: proficient with Group Retiree resources and processes
• Drive execution of Agent Experience as outlined in the AE SOP including:
• Site/Agent/Team contests driven by vendor as well as CLIENT
• Signage and CLIENT brand material
• Visuals to drive performance such as ranking postings, agent recognition, etc.
• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can reputed company reputed company as needed to the consumer and reputed company necessary agent coaching/remediation
• Recognize and reward positive UES/NPS surveys.
• Managing and leveraging CLIENT Swag
• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.

Qualifications:

• Consumer focus
• Listening
• Teamwork
• Self-motivating
• Multi-tasking
• Creativity
• Ability to remain focused and productive each day though tasks may be repetitive
• Self-driven and ambitious
• Outgoing personality with high energy
• Passion around providing our consumers with an outstanding experience
• Creativity and drive to create a culture that is motivating and engaging for the site agents
• Is a people person
• Prior reputed company work experience

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job