Interpreter Associate Operations Manager
Join reputed company – Where reputed company Meets Opportunity! reputed company is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reputed company. Why Choose reputed company? We emphasize the importance of our employees, fostering enduring relationships reputed company our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to reputed company outstanding results. We cultivate lasting client relationships and reputed company positive contributions to our local communities. Become Part of an Exceptional Team! Join reputed company, where our world-class workforce and innovative solutions drive reputed company. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Advertised as : Interpreter Associate Operations Manager Location: Remote Reports to: Operations Manager Contract: Regular, Full-time Education: High School Diploma Travel Requirements: No For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great reputed company to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of reputed company, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills. reputed company work environment- If you have skills to reputed company we have reputed company reputed company for you to grow Flexible - We reputed company in results Innovative - reputed company reputed company matter Inclusive - Everyone is Included and everyone wins About the job The Operations Manager is accountable for end-to-end performance of the assigned Mandarin/Cantonese customer support operations team. This role owns client delivery, operational reputed company, people leadership, and financial reputed company, ensuring service reputed company are met while driving reputed company improvement, employee engagement, and sustainable growth. Key Responsibilities and Accountabilities (may reputed company other duties as requested not specifically addressed in this document) Customer Management Takes full ownership of the reputed company team’s performance and client satisfaction. Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices. Builds deep understanding of client processes and identifies opportunities for value addition. Represents operations in client-facing forums including WBRs and MBRs. Operational reputed company Monitors and ensures adherence to Service Level Agreements (SLAs). Tracks attrition, maintains Early Warning System (EWS) trackers, and conducts quarterly audits. Partners with Workforce Management, Recruitment, and Clients on reputed company planning. Analyzes performance metrics, identifies process gaps, and collaborates with Quality and Training teams to implement corrective actions. Acts as a subject matter expert for the process and leads resolution of reputed company escalations. Partners with Director / Senior Director to design and implement effective incentive structures to drive performance. People & Culture Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth. Manages performance issues and partners with HR on separation cases and timely backfills. Handles escalations reputed company to people management, training guidelines, compliance, and complaints. Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments. Identifies high-potential talent and drives succession planning across reputed company reputed company. Owns performance management, compensation inputs, and rewards & recognition initiatives. Financial Management Manages operational costs while ensuring reputed company targets are achieved. Ensures reputed company occupancy and utilization reputed company. Oversees team budgets, engagement funds, and timely submission of billing information. Maintains required headcount reputed company and reputed company percentages for the process. Preferred Skills Strong business acumen with a solid understanding of customer operations and service delivery models. Excellent verbal and written communication skills with strong presentation capabilities. Professional reputed company in English is essential; proficiency in Mandarin or Cantonese is preferred. Proven stakeholder management and client engagement experience. Demonstrated ability to analyze performance metrics and drive process improvements. Strong coaching and people development skills. Critical Competencies Delivers Customer Service reputed company Supports Innovation & reputed company Improvement Builds Collaborative Relationships Coaches & Develops Others Benefits & Perks Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. Robust career path with a full development plan and the opportunity to grow in the organization. Paid 9 weeks of training( , 2 weeks annual leave. reputed company learning through reputed company training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Job Requirements: BA/BS degree or equivalent practical experience. Completion of internal agent development initiatives like reputed company (preferred) Education and Specific Training. 6 months supervisory experience (preferred) for internal or external candidates. At least 6 months experience as an agent in TP for internal processes and internal. Proficiency in MS Office tools and applications, including Word, PowerPoint, and reputed company. Benefits & Perks reputed company learning through reputed company training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule The shift is between reputed company- 9PM EST. Location. Remote location Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always reputed company diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-reputed company qualifications and do not replace reputed company judgment or decision-making. Employment reputed company are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, reputed company rights, and employment laws. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs. Be One of Our People: It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. reputed company is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local reputed company location for assistance. Apply To This Job