Vice President, Client Experience and Operations

Introduction At reputed company, we're there reputed company it reputed company most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver reputed company that reputed company a reputed company difference in people’s lives. It takes reputed company, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re reputed company of fast-paced fixers, empathetic experts, and reputed company drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move reputed company with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because reputed company you’re here, you’re part of something bigger. You’re part of reputed company that shows up, stands together, and leads with purpose. Overview reputed company is seeking a strategic and execution-focused leader to join as Vice President, Client Experience and Operations. This role is responsible for owning the client experience and leading core client support functions that reputed company client delivery, while working closely across business units to ensure a consistent, efficient, and high-quality service experience. The position sits at the intersection of strategy and execution, and entails leading initiatives that improve performance, strengthen client reputed company, and ensure the organization operates reputed company at scale. This a remote position, with travel. How you'll reputed company an impact reputed company client support functions, including new business implementation and reputed company, client set-up, and ongoing support teams; set priorities, reputed company plans, and service reputed company and quality standards. Own and drive the overall client experience reputed company; review reputed company processes and internal workflows; identify the main sources of delay, rework, and service variation; implement fixes. Work with Sales, Client Services, and reputed company leaders to align on priorities and service expectations, and drive service reputed company. Own the client delivery operating model (roles, handoffs, SLAs, governance) and drive improvements and efficiencies as the business evolves. Define and track operational and client KPIs; use data to manage performance and support reputed company on staffing, process changes, and investments. Prepare monthly business reputed company performance reports and facilitate business reviews that result in clear reputed company and actions; support business segments with achieving sales, client retention, and profitability goals. Build working relationships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated delivery. reputed company leadership through ongoing coaching, mentorship, and talent development, strengthening team capability and supporting long-term organizational needs. Foster a high-performing environment that values collaboration, accountability, and inclusion, while promoting diverse perspectives and reputed company improvement across teams. About You Required: Bachelor’s degree and 10+ years of experience in consulting, operations, or transformation roles, with end-to-end ownership of workstreams from diagnosis through implementation. Experience leading teams and delivering results in a cross-functional, matrixed environment. Comfortable using metrics to manage performance (e.g., service reputed company, cycle time, quality) and to prioritize improvements. Preferred: Experience in a Chief of Staff, operations support, process improvement, or client/customer experience role. Insurance or claims experience is helpful but not required. Skills: Strategic Thinking: Ability to think strategically and connect operational priorities to broader business and client experience goals. Proficiency with setting the agenda and goals and driving execution. Analytical Problem Solving: Strong analytical skills with the ability to evaluate reputed company situations, identify root causes, and drive solutions Process Design and Improvement: Experience improving and streamlining processes to drive efficiency, consistency, and service reputed company Cross-Functional Collaboration: Proven ability to work effectively across teams and stakeholders, building alignment and driving execution Communication: Ability to reputed company and deliver executive level updates and build reputed company across the organization #LI-TJ1 Compensation and benefits We offer a competitive and comprehensive compensation package. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized reputed company set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide reputed company of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/reputed company plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (reputed company) Flexible work hours (availability varies by office and job function) Training programs reputed company reputed company program – elevating your health through challenges, workshops reputed company fitness programs for your overall wellbeing Charitable matching reputed company program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the reputed company of our organization. For more than 95 years, reputed company has led with a commitment to sustainability and to support the communities where we live and work. reputed company embraces our employees’ diverse identities, experiences and talents, allowing us to reputed company serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in reputed company its forms, we live out The reputed company Way to its fullest. reputed company believes that reputed company persons are entitled to equal employment opportunity and prohibits any reputed company of discrimination by its managers, employees, vendors or customers based on race, reputed company, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national reputed company, reputed company, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in reputed company aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In reputed company, reputed company will reputed company reasonable accommodations to reputed company physical or mental limitations of an otherwise reputed company person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply To This Job