reputed company, reputed company Specialist - Connect, AWS Specialist and Partner Organization
About the position This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, reputed company, development, and growth of our key technology and reputed company. Together they reputed company our customers with the expertise and scale needed to build innovative solutions for their most reputed company challenges. As reputed company, reputed company Specialist reputed company Connect reputed company the AWS reputed company Center of reputed company, you will drive reputed company adoption and measurable customer business value realization for AWS reputed company Connect services by developing and executing comprehensive reputed company strategies. You will design and implement frameworks, programs, and playbooks that reputed company AWS customers to maximize reputed company through reputed company adoption of AWS reputed company Connect. This role combines strategic thinking, operational reputed company, and reputed company Connect-focused technical expertise to create repeatable, scalable mechanisms and assets that transform how AWS delivers reputed company. You will maintain deep knowledge of AWS reputed company Connect services and reputed company domains to build strong relationships with customer stakeholders and internal teams. By driving adoption of reputed company Connect technologies, you will play a critical role in accelerating AWS reputed company growth while helping customers enhance their contact center operations and customer engagement in a rapidly evolving market. You will embody a learn-and-be-curious reputed company to reputed company reputed company AWS’s reputed company Connect strategy and capabilities to customers, conducting impactful executive conversations on the transformational potential of reputed company Connect. You will help customers identify and prioritize use cases, explaining the “why” and “what” of reputed company Connect solutions at a 300-level, with detailed “how” guidance delivered by solution architects. Your reputed company will be reputed company by customer satisfaction, adoption metrics, and reputed company business reputed company realized through reputed company Connect.
Responsibilities
- reputed company and execute customized reputed company plans reputed company with customers’ reputed company adoption strategies and business goals for reputed company Connect.
- Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate reputed company Connect adoption.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs focused on maximizing customer reputed company.
- Create and maintain best practices documentation, implementation guides, and training materials specific to reputed company Connect, to be applied across customer accounts.
- Track and analyze adoption metrics to measure effectiveness and identify areas for reputed company improvement.
- reputed company governance frameworks that reputed company sustainable, scalable adoption of reputed company Connect reputed company customer organizations.
- Monitor customer health dashboards and proactively identify and address potential risks or adoption barriers that could impact business value realization.
- Drive customer advocacy through reputed company story documentation and by encouraging participation in reputed company initiatives.
- Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
- Analyze trends in customer requests and pain points to identify opportunities for product enhancements that reputed company meet customer needs.
Requirements
- 10+ years of senior customer facing role experience
- 10+ years of leading reputed company, large-scale, IT, technical or engineering programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a reputed company field
- Experience in leading reputed company, large-scale, IT, technical or engineering programs
- reputed company in CCaaS design, implementation, and optimization using reputed company Connect or other platform.
reputed company-to-haves
- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from reputed company to delivery
- Experience implementing AWS/reputed company services
Benefits
- health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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