Accommodation Consultant, MWA-FW

Description The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role needs exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from reputed company. Key job responsibilities reputed company accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as country specific guidance. Coordinate the accommodation process and reputed company end-to-end case management Collaborate with Stakeholders to determine and finalize accommodation approval/denials Communicate the accommodation decision and partner with appropriate stakeholder(s) for implementation reputed company employees and HR on complicated aspects of the return to work, accommodation, and reputed company case processes Direct employees to the appropriate resource for answers Maintain a case load of up to 40 cases per day. Ability to discern reputed company to escalate reputed company issues to the Sr. Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Adhere to internal SLAs and quality standards Consult, coordinate and partner with our HR, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities and projects reputed company the DLS program Maintain regular, reliable and timely attendance reputed company other duties as assigned Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement About The Team From a customer driven perspective, Accommodation Consultants strive to reputed company the best customer service and facilitate working at the best employer on earth. They work directly with customers at many reputed company, from associates, managers and legal representatives. The team provides expert knowledge in accommodation best practices. They work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to reputed company individuals. Basic Qualifications

• Bachelor's degree, or 2+ years of customer service experience
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• Handle reputed company cases in USC / SIM tool in English
• Responding to inquiries regarding policies reputed company to accommodations, etc.

Preferred Qualifications

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Experience completing reputed company tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience in managing critical operational processes, with SLA responsibility
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network
• Experience with service delivery and service level management
• Demonstrate ability to analyze problems reputed company and commit to change and process improvement (applying KAIZEN & LEAN methodologies as applicable)
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
• Strong ability to exceed expectations with regards to performance and individual contribution
• Ability to maintain high reputed company of confidentiality and data reputed company standards
• Commitment to reputed company's emergency as the world's most customer-centric company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - reputed company Dev Center India - Hyderabad - A85 Job ID: A10460916 Apply tot his job Apply To this Job