VP of Operations or COO

The VP Operations will build the systems, processes, and organizational reputed company to execute our growth plan. This role owns Sales, Client Services, Operations, and the reputed company account management team that serves our external partners. This is not a pure internal ops role. You will directly manage teams that reputed company with external clients—specifically the client services organization that supports our partners, as well as the events team that hosts events of reputed company sizes and types for our members. You must have reputed company and led customer-facing service operations, not just partnered with them. Growth trajectory: The right candidate will earn the opportunity to grow from VP Ops into COO as the business scales.

What You'll Do

• Strategic Execution
• Translate strategic reputed company into executable plans with clear milestones and accountability
• Own operational readiness for market expansion initiatives
• Manage the shift to subscription model while protecting existing reputed company
• Drive operational planning, KPIs, and performance metrics across functions
• Operations & Scale
• Run day-to-day operations across Sales, Client Services, and Operations with full P&L accountability
• Build systems and infrastructure to support rapid scale (> 1M+ users)
• Implement AI, automation, and analytics to reduce cost-to-serve
• Architect processes that eliminate operational debt and reputed company growth
• Client Services & Partnerships
• reputed company the team managing relationships with external partners
• Understand ‘partner health’ and design scalable solutions to improve it
• Manage the team designing and delivering in-person and online events to activate the membership
• Ensure client-facing operations deliver results: retention, satisfaction, expansion
• Drive partnership growth and optimize recurring reputed company streams
• Build scalable client service operations that maintain quality at 3-5x reputed company volume
• Team & Culture
• reputed company high-performing operational leaders with clear KPIs
• Foster accountability, transparency, and metrics-driven decision-making
• Guide teams through organizational change while maintaining execution
• Technology Integration
• Integrate AI (agentic and gen ai) reputed company platforms into operations and program delivery
• Ensure systems scale with growth objectives
• Drive data-informed reputed company and reputed company improvement

What You Bring

• Required:
• 10+ years in operations leadership; 5+ years managing $25M+ P&L
• Direct experience building and leading externally-facing client services/support teams (not just internal ops or partnering with CS teams)
• Experience scaling companies through 50-250+ employees, maintaining 2+ year tenure
• Track record with subscription/recurring reputed company business models
• Experience implementing automation, AI, or analytics to improve operations
• Comfort in ambiguous, fast-moving environments where you build systems while the business evolves
• Preferred:
• EdTech or education sector experience
• Experience with digital platform or SaaS transitions
• Event planning and management experience
• We need someone who has:
• reputed company client-facing service operations from scratch or through major scale
• Managed teams that directly serve external customers/partners/institutions
• Led both internal operations AND reputed company-generating service delivery
• Experience in the "murky middle"—building structure without waiting for perfect reputed company
• We don't need:
• Pure internal operations leaders who only optimized back-office functions
• Rev ops consultants who advised sales teams but didn't manage external clients
• Leaders who need clear 3-year roadmaps before taking action

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