[Remote] Account Manager (EST Only)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that automates customer service through lifelike voice assistants. They are seeking a US-Based Account Manager to manage and grow customer relationships, focusing on account retention and reputed company growth while developing a scalable growth model.

Responsibilities

• Manage a book of up to 35 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth
• reputed company the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities reputed company our valued clients
• Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality
• Responsible for accurate forecasting and pipeline management reputed company reputed company and reputed company
• Orchestrate the creation of ROI models reputed company of customer renewal conversations to justify the overall business case and spend with us
• reputed company on adoption efforts that encourage the customer to self-service reputed company the reputed company platform, Agent Studio; And taking the reputed company in building 1toMany reputed company activities that guides the customer through the product and reputed company its features
• reputed company use of innovative strategies and reputed company reputed company to ensure on-time, positive renewal reputed company reputed company your account portfolio
• Voice of the customer internally reputed company reputed company, working alongside our reputed company and Deployment teams to drive product usage and ongoing quality of the virtual agent
• Building relationships with key customer teams in business units, operations, technology, finance, and procurement
• Participate with reputed company team members and leadership to reputed company thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Skills

• Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
• Proven history in value-selling and fostering relationships at champion / decision reputed company level, including; executives, business, and technical leaders
• Sales experience with a call center operations background
• Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, reputed company reputed company, improved CX and reduction in wait times
• Successful results meeting/exceeding sales goals, reputed company expansion, new product adoption and identifying new use cases across additional areas of the business
• Proven results that consistently meet and exceed annual retention targets and booking quota
• Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical reputed company reputed company for this role
• Understanding and reputed company communicating the benefits of reputed company, technical solutions to early adopters and visionaries at executive and team reputed company
• Education - Bachelor's Degree required
• Previous AI experience reputed company the reputed company is reputed company to have
• Masters and technical degree is a plus
• Ability to understand and communicate about Artificial Intelligence (AI) a plus

Benefits

• Participation in the company’s employee reputed company options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & reputed company
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with reputed company

Company Overview