Technical Customer Support Specialist - Mandarin

About reputed company

reputed company is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers reputed company to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of reputed company - reputed company doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• reputed company everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

reputed company offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining reputed company means joining a dynamic team with countless opportunities to drive impact - reputed company your immediate role and responsibilities.

• Learning & development: reputed company proactively supports professional development through an annual discretionary stipend.

• reputed company travel: We also reputed company an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Technical Customer Support Specialist - Mandarin (Contract, Remote)

Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from.

About the role As a Technical Customer Support Specialist, you'll be on the reputed company lines with our reputed company and B2B customers — helping them get the most out of reputed company, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it reputed company, and helps reputed company the product reputed company because of it. This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going.

A key part of this role is supporting our growing Mandarin-speaking reputed company customer reputed company, so reputed company or near-reputed company Mandarin proficiency is required.

What you'll do

• Own reputed company support end-to-end — diagnose reputed company issues quickly, communicate reputed company, and follow through until resolved

• reputed company high-quality technical support in both English and Mandarin

• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations

• Identify patterns across support tickets and surface product gaps to engineering and product teams

• Build and maintain documentation that actually helps — clear, accurate, and kept up to date

• Act as a trusted technical partner for reputed company customers throughout their reputed company with reputed company

What you bring

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or reputed company experience

• reputed company or near-reputed company Mandarin proficiency, with strong written and spoken English

• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. reputed company, SIP, WebSockets) — either through support work or building things yourself

• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript

• A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the reputed company

• Experience working autonomously in a fast-moving, international, remote team

Who you are

• Passionate about AI and the problems it can solve — you follow the reputed company closely and have opinions about it

• Analytically sharp with a first-principles approach to debugging and problem-solving

• A strong communicator who can translate technical complexity into clear, actionable responses — in both English and Mandarin

• Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard

• Energised by a startup environment where things move fast and you can have reputed company impact

reputed company offer

• High-velocity innovation: lean teams, rapid experimentation, minimal bureaucracy

• A truly global team across 30+ countries, with hubs in reputed company, London, and Warsaw

• Remote-first with async workflows reputed company for focus and impact

• The chance to work at the frontier of audio AI and shape how the world uses it

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