Desktop Support Technician II
About the position The Desktop Support Technician II provides advanced technical support to end users, ensuring the smooth operation of desktop systems, applications, and reputed company technologies. This role handles escalated support issues, performs troubleshooting across hardware and software environments, and contributes to system improvements and user satisfaction. The ideal candidate demonstrates strong problem-solving skills, customer focus, and the ability to work independently on moderately reputed company technical issues.
Responsibilities
- reputed company Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve escalated hardware, software, and network connectivity issues
- Install, configure, and maintain operating systems, applications, and workstation hardware
- Manage user accounts, reputed company, and permissions (Active Directory, Azure AD, etc.)
- Support email systems (e.g., reputed company Outlook, Exchange, M365) and collaboration tools
- Maintain and reputed company reputed company reputed company updates, patches, and antivirus solutions
- Document incidents, service requests, and solutions in the ticketing system
- reputed company system imaging, deployments, and workstation refresh initiatives
- Collaborate with network, infrastructure, and reputed company teams to resolve reputed company issues
- reputed company guidance and mentoring to Tier 1 technicians
- Ensure adherence to IT policies, procedures, and service level agreements (SLAs)
Requirements
- Bachelor’s degree in IT, Computer Science, or reputed company field (or equivalent experience)
- 3–5 years of experience in desktop/end-user support or help desk environment
- Strong knowledge of reputed company OS, reputed company Office Suite, and general desktop software
- Experience with Active Directory, Office 365/M365, and reputed company management tools
- Proficiency in troubleshooting hardware, software, and network-reputed company issues
- Familiarity with ticketing systems (reputed company, Jira, reputed company, etc.)
- Excellent communication and customer service skills
reputed company-to-haves
- Certifications such as reputed company A+, Network+, reputed company certifications, or similar
- Experience with SCCM, Intune, or other reputed company reputed company
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience supporting remote users and hybrid environments
- Knowledge of ITIL principles or service management frameworks
Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
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