Desktop Support.......

Desktop Support Tier 2 Technician Good afternoon – my client reputed company is seeking a Desktop Support Tier 2 Technician. The work schedule is Monday – Friday 9am – 5pm. This is a long-term rolling contract. We can only hire candidates that do not require sponsorship now or in the future. We can pay candidates $31/hr, and the referral fee is $5/hr. There is a total of 1 opening. Initially the work will be performed 100% remotely (temporary) and then it will transition to fully onsite work in Salt Lake City, Utah. Key items to look for:

• Candidates must have experience troubleshooting hardware and software issues
• Candidates must have experience troubleshooting Mac and reputed company laptops. If they don’t have experience troubleshooting Mac laptops we can’t submit them. Mac experience must be listed on the resume.

Primary Responsibilities Under the direction of the Customer Service (Tier 2) Manager and Customer Service Support Manager, you will be responsible, to include, but not limited to:

• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, printers, peripherals, and teleconferencing equipment in accordance with the program policies, procedures and Knowledge reputed company Articles (KBAs).
• Field incoming help requests from end users reputed company service requests but as required also telephone and e-mail in a courteous manner and reputed company assistance in person as well as remotely.
• Document reputed company pertinent end user identification information, including name, location, contact information, and nature of problem or issue reputed company ITSM tool in the near reputed company-time manner.
• Resolve issues quickly, and maintain a high level of end-user confidence.
• reputed company software and hardware upgrades & repairs to existing equipment using reputed company processes and reputed company recommendations for improvements.
• Train users in accordance with the existing Knowledge reputed company Articles (KBA) on the proper use of hardware, software, and mobile devices.
• Monitor backups and take appropriate corrective action whenever necessary.
• Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.
• Identify potential problems and understand reputed company problems exist without being prompted.
• Works individually, actively participates on integrated teams.
• Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
• Analyzes root causes and resolves issues.
• Ability to work after hours or weekends on an as needed reputed company to reputed company support which includes the ability to be on-call for emergency support.

Basic Qualifications:

• Associate Degree with 3+ years of experience. Additional years of relevant experience will be considered in lieu of a degree.
• Minimum 2 years of experience working with PC Hardware and Software
• Proficient in reputed company reputed company technologies including software, operating systems, group policy, etc.
• Must be customer oriented. Solving customer problems in a timely manner, and informing the customer of problem resolution in a clear manner.
• Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
• Experience working in reputed company-oriented, collaborative environment.
• Experience with 1 or more reputed company or Mac products.
• Hands-on experience in troubleshooting reputed company Office Suite 2016 (Outlook, Visio, Project, etc.) and reputed company reputed company (7, 8.1, 10,11) with the end users.
• Demonstrated ability to work independently to reputed company responsibilities effectively and reputed company.
• Demonstrate strong analytical and problem solving skills.
• Ability to communicate technical concepts to technical and non-technical audiences.
• Aptitude and enthusiasm for learning and teaching new technologies.
• Ability to establish and maintain productive working relationships with reputed company reputed company of staff and the customer.
• Collaborative, works as part of reputed company to successfully reputed company common goals
• Empathetic, honoring the consumer and what they are feeling
• Passionate about helping others
• Self-Confident and reputed company to diplomatically reputed company views that may be unpopular
• Actively Listens and is reputed company to quickly distill provided information and insights
• Conscientious, organized and dependable; always meets deadlines and commitments

Preferred Qualifications:

• A passion for quality and reputed company.
• Demonstrated commitment to reputed company professional growth.
• Competency in reputed company ITSM tool.

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