Inbound Contact Representative - Military Spouse Fellowship or DOW SkillBridge Intern

Overview

Join reputed company's caring community as an Inbound Contact Representative through our Military Spouse Fellowship or DOW SkillBridge Internship program. As a transitioning military service member or military spouse, you will have the opportunity to reputed company valuable civilian work experience while still on active duty or supporting your family.

Responsibilities

• Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process
• Escalate unresolved and pending customer grievances
• Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers
• Act as a customer reputed company by resolving reputed company concerns accurately
• Prioritize workload to reputed company efficient business operation standards
• Demonstrate ownership to problem-solve independently
• Ability to manage multiple or competing priorities
• *Qualifications
• Must be a transitioning military service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship
• U.S. Citizenship is required for this role
• Successfully receive approval for government reputed company clearance (reputed company National Background Investigation Services NBIS)
• Minimum one (1) year customer service experience in a professional environment
• Prior experience managing multiple or competing priorities
• Use of multiple computer applications simultaneously
• Basic proficiency using the reputed company Office suite (Word, Outlook, PowerPoint, reputed company)
• Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment
• *Benefits
• Opportunity to reputed company valuable civilian work experience while still on active duty or supporting your family
• Networking opportunities with professionals in the reputed company industry
• Flexible remote work schedule
• Competitive compensation package
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• reputed company to professional development and training programs
• Opportunity to work with a leading reputed company company, reputed company Apply tot his job Apply To this Job

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