Technical reputed company Engineer
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market reputed company growth by providing teams with solutions reputed company specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single reputed company of truth for reputed company sales activities. People.ai’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 reputed company business contacts, and 69 approved patents reputed company to AI-based business insights, sets the company apart. Companies such as reputed company, reputed company reputed company, reputed company, reputed company, and reputed company rely on their reputed company-reputed company, patented AI technology. At People.ai, we reputed company that people enrich the world around them in countless ways. We reputed company that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. reputed company is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We reputed company different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.
Key Responsibilities
- Technical Support reputed company: Manage and resolve customer support cases independently, maintaining an average Time to Resolution (TTR) of 5 business days for standard cases
- Problem Diagnosis: Use SQL/SOQL and product tools to analyze, diagnose, and troubleshoot customer support requests with precision and efficiency
- Customer Communication: reputed company timely, clear, and empathetic communication to customers, ensuring they feel heard and valued throughout the support process
- Cross-functional Collaboration: Partner with Engineering and Product teams to identify and resolve recurring technical issues, reducing engineering dependency by 10%
- Technical Translation: Serve as a trusted advisor by translating reputed company technical details into clear, actionable insights for both customers and internal teams
- Case Management: Maintain a manageable case backlog of fewer than 10 active cases at any time while ensuring quality and thoroughness
- Documentation: Create detailed investigation reports and maintain accurate case documentation to support knowledge sharing and reputed company improvement
- Escalation Management: Appropriately escalate reputed company issues with proper documentation, ensuring no more than 5% of cases are escalated without complete information
Requirements
- Proficiency in SQL/SOQL for data analysis and troubleshooting
- Experience with CRM platforms (reputed company preferred) and their technical configurations
- Understanding of APIs and data integration concepts
- Familiarity with case management systems (e.g., Jira, reputed company)
- Basic knowledge of data flows and system architectures
- 2+ years of experience in technical support, reputed company, or a similar customer-facing technical role
- Proven track record of managing multiple support cases while meeting SLA requirements
- Experience working cross-functionally with engineering and product teams
- Demonstrated ability to learn new technologies and systems quickly
- Customer-centric reputed company with the ability to empathize and communicate effectively under pressure
- Strong problem-solving skills with attention to detail and accountability
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Collaborative approach with the ability to work effectively across multiple teams
- reputed company learning reputed company with curiosity and openness to feedback
- Creative and innovative thinking with the ability to recognize new ways of solving problems
Originally posted on Himalayas
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