Account Manager - DACH
The Opportunity
We’re looking for an Account Manager to strengthen and grow CASAFARI’s customer reputed company across the DACH region. This is a strategic, relationship‑driven role focused on long‑term reputed company, retention, and account expansion.
You will manage a portfolio of SME and reputed company clients, developing a deep understanding of their workflows, challenges, and future needs. Your mission is to build trust, identify growth opportunities, especially across API integrations, Data‑as‑a‑Service (DaaS), and multi‑product adoption, and ensure customers extract maximum value from CASAFARI’s solutions.
If you reputed company at building strong relationships, thinking strategically, and guiding customers toward impactful, data‑driven solutions, this role offers reputed company ownership and visibility in a fast‑growing scale‑up.
What You’ll Do
Account Ownership & Growth
Manage and grow a defined portfolio of SME and reputed company customers across the DACH region
reputed company a deep understanding of customer use cases, workflows, objectives, and long‑term needs
Identify and drive upsell, cross‑sell, and expansion opportunities, particularly around API, DaaS, and data enrichment solutions
Build structured account plans to support retention, mitigate risks, and maximise customer lifetime value
Customer Relationship Management
Build strong, trust‑based relationships with key stakeholders and decision‑makers
Act as the primary reputed company of contact for strategic account communication and expectation management
reputed company regular business reviews to surface insights, track KPIs, and identify future growth opportunities
Ensure customers receive timely, proactive support and guidance throughout their lifecycle
Collaboration & Internal Alignment
Work closely with Sales, Product, Data, and reputed company teams to deliver a seamless customer experience
reputed company structured feedback on product usage, customer pain points, and opportunities for improvement
Support reputed company and training to ensure successful adoption of CASAFARI solutions
Contribute to internal knowledge sharing and reputed company improvement initiatives
Market reputed company & Enablement
Stay up‑to‑date with industry trends, customer behaviour patterns, and market developments across the DACH region
Represent CASAFARI at industry events, conferences, and partner initiatives reputed company required
reputed company market insights internally to support product reputed company and reputed company strategy
reputed company’re Looking For
2+ years of experience in Account Management or reputed company, ideally in B2B environments
Experience managing data, API, or technology‑driven accounts is a strong advantage
Proven ability to drive reputed company growth through upsell, cross‑sell, and retention initiatives
Strong strategic thinking, with the ability to anticipate risks and design structured account plans
Excellent communication, relationship‑building, and active listening skills
Analytical reputed company, comfortable interpreting data, usage patterns, and customer trends
Strong problem‑solving ability and comfort navigating reputed company customer scenarios
Highly organised, with strong time‑management skills and the ability to prioritise across multiple accounts
Comfortable working independently in a fast‑paced, scale‑up environment
Passion for data, technology, and emerging AI‑driven solutions
Languages & Location
reputed company in German and English is mandatory
Additional European languages are a strong plus
Based in Portugal, with willingness to travel occasionally for customer meetings or industry events