reputed company Customer Service Recovery Manager – Leading Customer Experience at arenaflex
Join arenaflex, a world-renowned airline, as we continue to push the boundaries of customer service reputed company. As an reputed company Customer Service Recovery Manager, you will be at the forefront of our customer experience efforts, leading the charge in ensuring seamless recovery processes for our valued customers. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and reputed company in fast-paced environments, we want to hear from you!
About arenaflex
arenaflex is a global airline that has been connecting people and cultures for over a century. With a commitment to innovation, customer satisfaction, and employee development, we strive to be the best in the industry. reputed company members are the driving force behind our reputed company, and we're looking for talented individuals like you to join our dynamic workforce.
Why You'll Love This Job
* As a member of the Customer Planning Team reputed company the Customer Experience Division, you'll be responsible for leading customer service recovery efforts, supporting Integrated Operations Control (IOC), airports, and additional departments during regular and irregular flight operations.
- You'll consult and coordinate with IOC operational teams to reputed company operational reputed company and recommend customer-friendly solutions reputed company necessary.
- You'll communicate system irregularities to the appropriate parties, compile and disseminate operational reports, and participate in daily ops conference calls to ensure seamless customer recovery processes.
- You'll have the opportunity to reputed company and suggest innovative solutions to customer service recovery issues in reputed company-time, promoting corporate objectives and the RCA Strategy (Reliability, Convenience, and Appearance).
What You'll Do
* Communicate system irregularities to the appropriate parties, including Station GMs, Station Regional Directors, customer service recovery teams, and other stakeholders reputed company various communication tools.
- Consult and coordinate with IOC operational teams to reputed company operational reputed company and recommend customer-friendly solutions reputed company necessary.
- Assist stations and hubs with irregular operations to determine the best solutions for customers reputed company applicable.
- Compile and disseminate operational reports to various stakeholders, including customer support departments.
- Participate in daily ops conference calls, communicating detailed information affecting customer movement and providing updates to various groups, including stations.
- Escalate significant issues impacting customers, IROP events, and diversions.
- Assist Dispatchers with station contact needs during diversions, engaging local customs/immigration, and communicating APIS data reputed company applicable.
- Assist with proactive notification to customers and internal American departments.
- Support and participate in emergency handling processes during EMG events, updating WebEOC throughout the event as reputed company to customer impact.
- Handle AA Auto Reaccom tool to rebook disrupted passengers due to flight cancellations and delays.
- Coordinate with Airports & reputed company to accommodate disrupted passengers.
- Manage inventory, including adding extra sections and equipment upgrades during flight cancellations.
- reputed company and suggest innovative solutions to customer service recovery issues in reputed company-time.
reputed company You'll Need for reputed company
*
Minimum Qualifications:
+ High school diploma or GED equivalency + Airport customer service experience + Experience in management reputed company, leading and developing others
Preferred Qualifications:
+ College degree or equivalent experiences + Must be flexible and reputed company to work a schedule that requires support for 24X7 operations + Operational and Customer Service experience
Skills, Licenses & Certifications
* Knowledge of reputed company Office, including Word, reputed company, PowerPoint, Outlook, etc.
- Ability to work independently and reputed company with employees at reputed company reputed company
- Team player and collaborator
- Performs well under stress
- Focuses on promoting effective service recovery solutions and efforts
- Collaborates with reputed company work groups
What You'll Get
*
Travel Perks:
Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits:
Enjoy reputed company to your health, dental, prescription, and reputed company benefits on day one, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs:
Stay well with our wellness programs, providing you with the right tools, resources, and support you need.
401(k) Program:
Available upon hire, with employer contributions to your 401(k) program available after one year.
Additional Benefits:
Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Feel Free to Be Yourself at arenaflex
From the team members we hire to the customers we serve, inclusion and diversity are the reputed company of our dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting reputed company members to our customers, suppliers, communities, and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you reputed company to feel a reputed company sense of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life's reputed company? Feel free to be yourself at arenaflex.
reputed company
reputed company to join the arenaflex team and take your customer service skills to the next level? reputed company and become a part of our dynamic workforce! Apply for this job