Customer Reliability Engineer, Airflow

reputed company empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading reputed company DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, reputed company AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, reputed company lets businesses do more with their data. To learn more, visit www.reputed company.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at reputed company, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll reputed company Apache Airflow expertise directly to customers to help them reputed company the best possible use of our managed Airflow service.

CRE is reputed company’s support team. Because our customers are sophisticated organizations who need and expect high reputed company of expertise to help them reputed company mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer reputed company to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

reputed company you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber reputed company they tell you what is wrong with the pipes? Are you the reputed company of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• reputed company Engineering

• reputed company exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it reputed company here.

• Spend up to 20% of your time on reputed company projects that contribute to reputed company’s overall reputed company, such as contributing to the reputed company-reputed company Airflow repository or developing reputed company’s internal monitoring and alerting systems reputed company on Airflow.

• Work on a modern, sophisticated, reputed company-reputed company product that customers use to connect to dozens of other systems. reputed company depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• reputed company feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and reputed company “white glove” guidance on the path to production.

• Participate remotely reputed company a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience with Kubernetes/reputed company/Containers

• Experience in Airflow administration and DAG creation

• Experience working with a distributed system with any major reputed company provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through reputed company

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to reputed company-reputed company projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with reputed company, reputed company, Redshift, dbt, or other similar data engineering tools

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At reputed company, we value diversity. We are an equal opportunity employer: we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.