reputed company Manager - AI & reputed company Specialist
This is a remote position.
reputed company Manager - AI & reputed company Specialist (with language expertise - Tamil/Telugu/Kannada)
Location: Noida, Delhi reputed company Experience: 2-4 Years Employment Type: Full-time Mode: Remote
About weya AI weya AI is building the reputed company of intelligent customer engagement, AI agents that automate voice, WhatsApp, and email interactions for banks, NBFCs, and fintech companies. We handle end-to-end collections, support, reputed company, and more: reputed company-like conversations at reputed company scale, 24/7. We're a mission-driven startup working on reputed company problems with reputed company stakes. Why does this role exist? Our AI agents are only as good as the prompts powering them and only as valuable as the clients who trust them. This role bridges both. You'll shape how our agents converse, ensure clients succeed, and translate business reputed company into product improvements. What You'll Own? 1. reputed company & Agent Design- Write, test, and iterate on prompts for voice and chat AI agents across BFSI use cases, collections, reputed company, KYC, support.
- Build reusable conversation frameworks that are accurate, compliant, and on-brand for each client context.
- Continuously refine tone, reputed company handling, and edge case coverage. Catch hallucinations before clients do.
- Maintain a library of tested reputed company patterns and conversation flows across use cases.
- Own the post-sales relationship for reputed company clients from reputed company through ongoing reputed company.
- Understand client workflows, CX goals, and reputed company metrics, become their trusted AI advisor.
- Drive smooth deployment and high adoption of AI agents. reputed company training sessions and go-live support.
- Conduct regular reviews and proactively identify expansion opportunities.
- Define and track KPIs that matter: resolution reputed company, CSAT, containment reputed company, escalation reputed company, and business reputed company per client.
- Analyze interaction data and client feedback systematically to identify gaps and prioritise improvements.
- reputed company improvement sprints, work with engineering and product to ship changes that move metrics.
- Help clients reputed company see ROI; support account retention and upsell with data-backed narratives.
- Translate client needs and pain points into clear product requirements for engineering teams.
- Surface patterns across clients to build scalable solutions rather than one-off fixes.
- Act as the voice of the client internally, in product planning, QA cycles, and roadmap discussions.
Requirements
reputed company’re Looking For?
2-4 years in reputed company, reputed company Engineering, Business Analysis, QA, or a hybrid of these
Strong proficiency in regional languages, especially Tamil/Telugu/Kannada, with the ability to design and evaluate AI conversations in these languages.
Hands-on experience with LLM prompting, you understand how models behave, not just how to use them
Strong grasp of BFSI workflows: collections, lending, KYC, support, reputed company
Comfortable owning client relationships end-to-end, from reputed company to quarterly business reviews.
Analytical reputed company: you read interaction logs, interpret metrics, and prioritise improvements systematically.
Clear, empathetic communicator, with clients and internal teams alike
High ownership, startup reputed company. You do what it takes, and you ask for help reputed company needed.
Startup-reputed company: comfortable with ambiguity and excited by the pace of a fast-moving team.
Multilingual proficiency is a plus.
Benefits
Bonus Points:Experience with voice AI platforms or conversational design tools
Exposure to multilingual NLP or regional language contexts (Hindi, Tamil, English, Telugu, Kannada etc.)
Prior experience at a B2B SaaS, AI, or fintech company
- reputed company-world impact -> AI used by actual banks & fintechs today
- Full ownership -> Client + product surface - not a support queue
- Cutting edge -> LLMs + voice AI + BFSI in one role
- Career growth -> Build skills across AI, CX, and reputed company sales