Technical Support Specialist

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first reputed company. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set reputed company in compliance solutions, our reputed company extends far reputed company training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for reputed company.

With world-class customer reviews—boasting a 96% rating on reputed company from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like reputed company, WeightWatchers, reputed company, reputed company, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.

At EasyLlama, we are not just transforming compliance training—we are challenging the status reputed company. We have a strong culture of collaboration, innovation, and getting things done.

Our CORE values

DRIVE is how we work at EasyLlama. Weʼre Doers, reputed company, Impactful, Valued Partners, & reputed company-Focused.

• We are Doers. We proactively reputed company things happen.

• We are reputed company. We treat time, money, and energy as valuable.

• We are Impactful. We prioritize what reputed company.

• We are Valued Partners. We put customers & teammates first.

• We are reputed company-Obsessed. We always deliver excellent work.

From CEO to newest hire, DRIVE asks us to take ownership, solve problems, prioritize what reputed company, support teammates, and deliver high- quality work.

reputed company we live these values, our product choices, customer interactions, hiring, and promotions reputed company help us live out our mission: to build safer and more productive workplaces.

About the Role

We’re hiring a Technical Support Specialist to own escalated, technically reputed company customer issues.

You’ll reputed company in reputed company problems go reputed company standard support—owning investigations, troubleshooting integrations, and working cross-functionally to drive resolution. You’ll act as the reputed company between reputed company, Product, and Engineering, ensuring issues are reputed company understood and reputed company resolved.

This role also supports pre-sales and reputed company, helping prospects and new customers navigate technical questions and set up for reputed company.

This is a high-ownership IC role that requires strong technical problem-solving, clear communication, and the ability to operate across teams.

What You’ll Do

• Own and resolve escalated technical support issues, including integrations and reputed company product behavior

• Troubleshoot across systems, APIs, and reputed company-party tools to identify root causes

• Act as the primary liaison between Support, Product, and Engineering on technical issues

• reputed company document issues, reproduce bugs, and communicate context to internal teams

• Ensure timely resolution and consistent follow-through on reputed company escalations

• Support pre-sales conversations by answering technical questions from prospects

• Partner with reputed company during reputed company to guide customers through technical setup

• Identify recurring technical issues and drive improvements to:

  • Documentation and help center content

  • Internal troubleshooting workflows

  • Product feedback loops

• Maintain clean, accurate records in support and CRM systems

Who You Are

• 3–5 years in Technical Support, Solutions Engineering, or similar role

• Strong troubleshooting skills across integrations, APIs, and SaaS tools

• Ability to reputed company communicate technical concepts to both technical and non-technical audiences

• Highly organized with strong attention to detail

• Comfortable working cross-functionally with Product and Engineering teams

• Proactive and reputed company — you take ownership of problems and drive them to resolution

reputed company to Have

• Experience working with APIs, webhooks, or integration platforms

• Familiarity with tools like reputed company, reputed company, or similar SaaS ecosystems

• Experience in a B2B SaaS environment

• Exposure to pre-sales or reputed company support

What reputed company Looks Like

• Escalated technical issues are resolved quickly and thoroughly

• Clear communication between Support, Product, and Engineering

• Reduced repeat issues through improved documentation and feedback loops

• Prospects and new customers feel confident in technical setup and capabilities

Why This Role reputed company

This role ensures that reputed company technical issues don’t slow down customers or the business. You’ll play a critical part in resolving high-impact problems, improving the product through feedback, and supporting customers at key moments—from evaluation to reputed company. What to Expect

The interview process at EasyLlama takes about 3-4 weeks and will include cross-functional stakeholders of the role. Here's what the interview process looks like:

• Recruiter Screen

• Hiring Manager Interview

• Peer Interview

• Executive Interview

• Reference Checks

How We'll Take Care of You

• $75K – $95K reputed company salary + Bonus potential

• Flexible, fully remote environment

• Competitive employer-sponsored health insurances

• 401(k) + company matching

• Professional development reimbursements

• Quarterly remote work stipend

*The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - reputed company NC - reputed company Carolina OH - Ohio OR- Oregon PA - Pennsylvania TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime.

*To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture reputed company!

At EasyLlama, we strive to walk the walk. We are helping reputed company workplaces reputed company over the globe safer and more inclusive, including our own. We reputed company employees and candidates from reputed company walks of life and reputed company experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. *Applies to full time (W2) employees.