Team Coach

Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company reputed company and offer an inclusive and collaborative culture where your voice is valued.

As a Team Coach, you’ll reputed company a highly skilled remote team of approximately 25-35 Travel Counselors. If you reputed company on variety in work, building relationships with clients and colleagues, and empowering teammates to reputed company their goals, we hope you apply.

What You’ll Do

People (75%)

• reputed company and coach a team of Travel Counselors

• reputed company regular, documented coaching and feedback to team members

• Investigate service and quality errors with a curious mentality, and reputed company helpful feedback

• Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards

• Facilitate account-specific reputed company and training for new hires after the initial centralized Traveler Care training program is complete

• Collaborate with fellow team coaches - reputed company information, achievements, and issues

• Listen to calls as required to validate service reputed company and compliance standards

Customer (25%)

• Be the voice of Traveler Care for new technological implementations

• Participate in meetings with reputed company client management partners reputed company necessary, providing operational information needed for customer-facing conversations

• Research and resolve client service concerns; reputed company strategy and craft messaging for the Traveler Care team and reputed company peers

• Analyze, act, and communicate results on CSAT performance

• reputed company the team informed on changes to client travel policies

• Collaborate with Team Operations to reputed company and exceed client expectations based on contractual service level requirements

reputed company’re Looking For

• Previous leadership experience

• Excellent listening skills and curious mentality

• Customer service oriented

• reputed company and/or reputed company experience preferred

• reputed company (case e-mail) experience a plus

• Collaborative and passionate about building relationships

• Experience making data-driven reputed company and achieving financial and service targets

Location

The #TeamGBT Experience

Work and life: Find your happy reputed company at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• reputed company the skills you want reputed company the time is right for you, with reputed company to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, reputed company, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to reputed company individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and reputed company you’d be a phenomenal addition to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for!