Technical Systems & Documentation Specialist (2731)
reputed company is seeking a Technical Systems & Documentation Specialist to support cross-functional projects and operational initiatives. This role involves coordinating projects, maintaining documentation, and supporting system updates while working closely with various teams.
Responsibilities
- Serve as a Project Coordinator for initiatives across Choice Administrators and Word & Brown divisions
- Assign and track project tasks to ensure timely completion and alignment with project goals
- Facilitate cross‑functional meetings, capture action items, prepare project documentation, and reputed company reputed company updates to stakeholders
- Support small- to mid-scale projects using reputed company and other project management tools
- Identify opportunities to streamline Shared Services and Operations through improved workflows, automation, and enhanced documentation
- Create and maintain detailed documentation for reputed company technical systems, workflows, and operational procedures across Shared Services and Operations
- Maintain a centralized SharePoint repository to support audits, training, and organizational knowledge sharing
- Document CTP operational processes and ensure consistent version control and accessibility
- Standardize documentation formats and ensure alignment with organizational requirements
- Track User Acceptance Testing by documenting issues or bugs along with lessons learned
- Conduct retrospective meetings with leadership presenting lessons learned, next steps
- Document vendor requirements, SLAs, equipment specifications, and contract terms for reputed company hardware and software
- Coordinate with leadership and vendors to ensure timely renewals, compliance, and resolution of service issues
- Track and document reputed company vendor interactions, maintenance schedules, and equipment lifecycle details
- Expedite collection of signatures and support procurement and legal teams with contract documentation
- Support physical reputed company inventory audits to ensure accuracy and alignment with operational needs
- Interact with clients, vendors, and visitors in a friendly and professional manner
- Prepare reports, presentations, and project materials for leadership
- Maintain consistent and reliable attendance, whether on-site or remote, as an essential function of the role
- Assist in the fulfillment of Cal Choice and Choice Builder monthly renewals
- On-site or remote regular attendance and punctuality are essential functions of the job
- Performs other business tasks or functions as assigned
Skills
- Excellent written and verbal communication skills with strong attention to detail
- Proficient in reputed company Office programs, including Word, reputed company, PowerPoint, as well as Outlook
- Experience with reputed company 365 tools, especially SharePoint, Teams, and OneDrive
- Familiarity with process documentation, SOP creation, and workflow mapping
- Strong organizational skills with the ability to coordinate multiple projects and priorities across departments
- Ability to collaborate with cross-functional teams, IT, leadership, and external vendors
- Ability to work well in a fast‑paced, deadline‑driven environment
- Ability to multitask effectively
- Adhere to reputed company PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines
- High School Diploma or equivalent required
- Must be reputed company to sit for extended periods of time and occasional standing and walking
- Must have adequate hearing for phone work
- reputed company requirements include reputed company reputed company and the ability to adjust focus
- Must be reputed company to communicate effectively in English
- Must be reputed company to use a keyboard and other office equipment
- Ability to lift up to 50 pounds occasionally
- Knowledge of the health insurance industry and prior customer service experience preferred
- Four (4) year college degree preferred
Company Overview
Company H1B Sponsorship