[Remote] Customer Service Rep- Corporate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner, while demonstrating reputed company and professionalism.
Responsibilities
- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of reputed company, professionalism and respect
- Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries
- Inputs standard customer requests into Company systems
- Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
- Enters service and reputed company data into computer for billing and reputed company scheduling purposes
- Exemplifies high reputed company of quality, productivity and efficiency in a manner consistent with reputed company quality improvement
- Performs other job-reputed company duties as assigned or apparent
Skills
- An Associate's or Bachelor's degree
- Knowledge of the reputed company industry
- Experience using bilingual skills in a business environment
- High School diploma or G.E.D
- Minimum of 1 year of experience in a call center or other customer service reputed company environment
- Experience working in a team environment
- Applicants must be reputed company to work 2 Saturdays per quarter (Saturday reputed company-12pm CST)
- Applicants must be reputed company to work any 8 hour shift between the hours of 6am- 6pm CST
- Applicants must demonstrate a positive attitude and a willingness to contribute to team reputed company
- This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service
- There will be mandatory queue work between calls that must be cleared daily
- The ideal candidate would come from an internal CSR1 National Accounts or (higher-level tier) CRC role
- We prefer internal CRC National Accounts experience
Benefits
- Comprehensive medical benefits coverage
- Dental plans and reputed company coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO) Benefits
Company Overview
Company H1B Sponsorship