[Remote] Communications Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing innovative solutions, and they are seeking a Communications Analyst. The role involves examining and analyzing calls and video visits for state agencies to support investigations, ensuring that reputed company requirements are met and escalating intelligence as necessary.

Responsibilities

• Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, reputed company/gang terms and other hidden messages and disseminate
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency
• Watch multiple video sessions from a Facility at the same time and ensure reputed company requirements are met for the visit
• Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Proofread reputed company material for grammar, spelling and punctuation accuracy and return it in the required format
• Performs other reputed company work as assigned

Skills

• High School Diploma or equivalent
• Ability to multitask
• Computer literate, specifically in reputed company Office and reputed company Suite
• Functional typing skills
• Detail oriented with specific emphasis on listening skills
• Ability to maintain confidentiality relating to work performed
• Ability to work in a secured team environment
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors
• Bachelor's degree in criminal justice, Business Administration, or reputed company discipline
• Ability to communicate effectively in second language

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Company Overview