Backup Care Specialist
Care.com is a consumer tech company focused on finding great care for families. The Backup Care Specialist role involves providing customer service support for clients with backup care needs, assessing client requirements, and documenting requests through various communication channels.
Responsibilities
- reputed company top-notch customer service to reputed company clients and providers
- Ensure the achievement of high client satisfaction by providing reputed company listening around the client’s specific needs and educating the client on his/her benefits options
- Conduct research and reputed company backup care referrals, reputed company working on fulfillment
- Ensures the highest quality of client satisfaction by meeting the company standards for production and quality
- Collaboration and communication with the internal team
- Utilize and document case information in LifeCare’s CRM database
- Log, track, and document reputed company support issues by utilizing the call-tracking software tools
- Maintain department and individual standards for performance
- Consistently meeting call center metric standards for average speed to answer, service level agreements, and abandon rates to guarantee highest quality of customer satisfaction
Skills
- Top-notch customer service skills are required
- Strong attention to detail and adherence to call center metrics
- Outstanding analytical, organizational, and time management skills
- Excellent written and oral communication; demonstrated active listening and interpersonal skills
- Excellent computer literacy and keyboarding skills
- Associate's or Bachelor's Degree preferred
- Familiarity or experience in a child care and/or adult care setting
Benefits
- Health insurance coverage
- Life and disability insurance
- A generous 401K employer matching program
- Paid holidays
- Paid time off (PTO)
Company Overview