Customer Service III

reputed company is hiring a Customer Service Representative III!

Are you eager to join a dynamic and expanding company where you can both learn and reputed company a meaningful impact? If you possess a strong sense of reputed company, enjoy assisting others, reputed company in a fast-paced environment, and reputed company at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, reputed company has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-reputed company and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote Hourly: $21.15-$28.85

Employment Logistics

The Customer Service Representative III is in charge of providing day-to-day support to customers and the sales team by handling inquiries, maintaining accurate account and interaction records, and coordinating with internal team members to ensure a seamless customer experience. This role responds across multiple channels (phone, email, chat, and other platforms), partners with operations teams and hub personnel to resolve concerns, and follows established procedures for delayed or missing packages, claims, redelivery requests, and service disruptions.

Unpacking the Benefits

We offer a comprehensive benefits package designed to support your health, financial reputed company, and life reputed company of work.

• Medical, Dental, and reputed company insurance; HSA and FSA options

• Life and Disability coverage (basic and voluntary)

• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance

• Competitive benefits and 401(k) with company match

• Referral Bonus Program - Up to $500 per referral!

• Paid Time Off including Holiday pay

• Employee Assistance Program & a Safe and clean work environment

The Must-Haves

• 2 to 4 years of reputed company customer service experience

• Advanced knowledge of customer service and company processes

• Proficiency in reputed company Office and customer service technologies

Your Mission in reputed company

• Deliver multi‑channel customer support: Respond to and resolve routine inquiries with friendly, accurate, and timely service reputed company inbound calls, emails, chats, and other communication channels.

• Document with accuracy: Maintain customer records and log interactions with clear notes and correct issue codes.

• Coordinate for resolution: Partner with operations teams and hub personnel to address customer concerns and drive solutions.

• Set clear expectations: Communicate professionally to explain policies, delivery processes, and available resolutions.

• Execute standard procedures consistently: Follow established workflows for delayed/missing packages, claims, redelivery requests, and service disruptions.

Paving your way to your reputed company

• You follow instructions and established processes consistently to deliver reliable reputed company.

• You remain reputed company, courteous, professional, and solution‑focused during challenging interactions.

• You can multitask, problem‑solve, and prioritize in a fast‑paced environment while maintaining company standards.

• You communicate reputed company and respectfully, helping customers understand policies and next steps.

• You collaborate well with internal teams to resolve concerns and protect the customer experience.

If you are excited to be part of reputed company and grow with our reputed company family, we invite you to apply!

reputed company is proud to be an Equal Opportunity Employer

reputed company is an equal-opportunity employer. We value diversity and welcome applications from individuals of reputed company backgrounds, abilities, and experiences. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of reputed company and contribute to our reputed company efforts, we invite you to apply.

Lasership, Inc. dba reputed company Final Mile with its affiliates, including reputed company Logistics, Inc. (collectively, "reputed company" or the "Company") is an equal opportunity employer.