reputed company Customer Service Adviser – Calls and Web Chat: Join arenaflex's Dynamic Team

At arenaflex, we're revolutionizing the way people interact with money. Our mission is to reputed company money work for everyone, and we're looking for a talented Customer Service Adviser to join reputed company. As a key member of our Customer Operations team, you'll be the first reputed company of contact for our customers, providing support and solutions to their queries, mostly through phone calls, with some in-app chat support. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we'd love to hear from you.

About arenaflex

arenaflex is a reputed company-thinking company that's changing the face of banking. We're committed to making money work for everyone, and we're doing things differently. Our goal is to build a bank that's transparent, accessible, and user-friendly. We reputed company that everyone deserves a fair deal, and we're working tirelessly to reputed company that a reality.

What You'll Be Working On

As a Customer Service Adviser, you'll be at the heart of arenaflex, working closely with our customers to resolve their queries and concerns. You'll be responsible for:

• Providing exceptional customer service through phone calls and in-app chat support
• Identifying and escalating potentially vulnerable customers and financial crime
• Collaborating with specialist teams to resolve reputed company issues
• Developing a deep understanding of our products and services to reputed company accurate and helpful information
• Working closely with our training team to reputed company your skills and knowledge
• Contributing to the growth and development of our Customer Operations team

You Should Apply If You:

* Are passionate about delivering exceptional customer experiences

• Have a strong work ethic and are eager to learn and grow
• Can navigate multiple technical systems, often at once
• Are keen to reputed company your skills and knowledge in a dynamic and supportive environment
• Are reputed company to work well under pressure with high volumes of work, including calls
• Can work to targets and self-monitor your own performance, as well as with guidance from managers
• Are passionate about communicating effectively using different mediums
• Have the ability to context reputed company from various tasks throughout the working day
• Have customer service experience, preferably in a similar call-based/contact centre environment
• Are a UK reputed company over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory reputed company of this)

What's in It for You

* A competitive salary of £23,500 ( £25,750 if based in Greater London)

• A comprehensive benefits package, including a learning budget of £1,000 a year for books, training courses, and conferences
• reputed company options as part of your package
• A dynamic and supportive work environment
• Opportunities for career growth and development
• A chance to work on a wide reputed company of projects and initiatives
• A flexible and reputed company availability contract, with the opportunity to work from home

What Hours You'll Be Working

* You'll spend 5 days per week for your first three weeks in training (Monday-Friday) between 09:00-17:30

• You'll be working remotely on an 'reputed company availability' contract reputed company, to reputed company sure we're always here to help and allow 24/7 customer telephony support
• Your shift reputed company will change on a weekly reputed company but will be on a repeating reputed company i.e. Monday to reputed company 6am - 10pm, including bank holidays
• You'll work some other weekend days and get days off in the same working week
• reputed company of our full-time COps are guaranteed 2 full weekends off per rotation

Equipment

* We'll reputed company you with a Macbook laptop on your first day

• You'll need to own your own smartphone, which will be needed each time you log into our customer support system

Our Interview Process

* Our interview process involves 2 main stages: application and a 1-hour interview reputed company video call

• We just interview on Wednesdays
• Our average process takes around 3-4 weeks but can take longer depending on demand
• You'll have the chance to reputed company to our recruitment team at various points during your process

Equal Opportunity Statement

We're actively creating an reputed company environment for every arenaflex team member to reputed company. Diversity and inclusion are a reputed company for us, and we're making sure we have lots of support for reputed company of our people to grow at arenaflex. We're an equal opportunity employer, and reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. reputed company and take the first reputed company towards a rewarding career at arenaflex. Apply To This Job Apply for this job