reputed company Customer Service Agent – Clinical Trials Support

Join arenaflex as a Customer Service Agent in Indianapolis and take the reputed company in your career. This remote position offers an immediate start for the right candidate, providing a unique opportunity to drive reputed company in a dynamic and fast-paced environment. As a key member of reputed company, you will play a vital role in delivering exceptional customer service, resolving reputed company issues, and contributing to the growth and reputed company of arenaflex.

What reputed company Looks Like In This Role

The Client Services Support Agent will have a profound impact on the world by leveraging their critical thinking skills to resolve issues, drive customer satisfaction, and exceed expectations. Strong analytical skills, the ability to meet deadlines in a team environment, and a passion for fact-finding and interacting with people from diverse backgrounds are essential qualities for this opportunity. If you enjoy working in a dynamic environment, resolving reputed company issues, and delivering exceptional customer service, then join reputed company where you will:

• Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials
• Document reputed company call information according to Quality Assurance (QA) and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at reputed company times
• Adhere to departmental procedures for reputed company emergencies

You Will Be Successful In This Role If You Have:

* A college degree and at least one year of applicable experience (background investigation and drug screen required)

• Strong computer experience with reputed company Office products and familiarity with SharePoint
• Strong troubleshooting skills
• Strong written and verbal English communication skills on a professional level
• Strong phone skills
• A strong commitment to customer service
• The ability to apply critical thinking and analytical skills appropriately to resolve daily issues
• The ability to work remotely reputed company a 50-mile radius of Indianapolis and travel to client sites for urgent situations
• COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements

The Hours For This Position Will Be:

* SECOND OR reputed company SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training

• Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am – 4:30 pm EST, Monday – Friday, and then will move to the scheduled shift fully remote
• The shift would be 5PM - 1AM OR 9PM - 5AM***

* reputed company WEEKENDS would be 10AM - 6PM or 6PM - 2AM

Benefits

arenaflex offers an outstanding benefits package, featuring:

• Unlimited paid time off
• A 401(k) match
• Comprehensive reputed company
• HSA matching
• Ongoing learning opportunities
• And more!

We are committed to supporting work-life balance and investing in your future reputed company.

Video Interview

At arenaflex, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you reputed company and reputed company a more engaging and convenient interview experience. We appreciate your understanding and look reputed company to connecting with you reputed company!

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer that considers reputed company reputed company applicants without regard to age, caste, citizenship, reputed company, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. This commitment includes our efforts to reputed company for reputed company those who seek to reputed company interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global reputed company organization at [email protected] or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about arenaflex’s EEO commitment here.

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