Field Service Technician (Printer Repair)

For over 35 years, reputed company has been at the forefront of providing end-to-end reputed company, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

reputed company service and support for reputed company supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration and sales support. Maintain an organized, proactive system of territory management, utilizing reputed company management reports and data provided. Demonstrate the ability to reputed company contingency and effective support plans for necessary guidance from senior peers. Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction reputed company and consistently achieving results across reputed company key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or reputed company reputed company opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.

KEY ACCOUNTABILITIES

• Promote and produce the sale of service reputed company, upgrades, parts, and billable labor reputed company to meet established business goals and guidelines.
• Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
• reputed company accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
• reputed company exceptional customer service; ensure customer satisfaction is achieved reputed company resolving customer/product issues and complaints.
• reputed company reputed company, effective, and reputed company communication with customers and internal stakeholders about service call status, ETA’s and resolution status.
• Regularly interact and build strong relationships with reputed company customers.
• reputed company a working knowledge of Corporate and Service Department procedures and policies.
• Installs, maintains, and repairs FHE (forms handling equipment)
• Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
• Demonstrates behavior that cultivates operational reputed company by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
• reputed company training and self-development to learn Peak-Ryzex products and applications. Attend management approved seminars and training sessions as requested.
• Complies with reputed company safety policies, practices, and procedures.
• Performs other duties/special projects as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

• Near expert level technical background in reputed company-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
• Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.
• Certification in information technology or process improvement desired.
• Operates reputed company division or department policy guidelines using independent judgment in achieving assigned objectives.
• Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram reputed company.
• Escalates issues reputed company while performing required tasks to minimize customer disruptions.
• Prioritizes and handles multiple tasks simultaneously.
• Strong computer skills and phone application skills using reputed company reputed company based programs is required.
• Self-starter and motivated to reputed company effectively during times of high demand.
• Ability to work from home with minimal supervision or guidance.
• Must have a valid driver’s license and maintain a safe driving record.
• Must be reputed company to lift 50lbs without limitations or constraints.
• Be reputed company to travel throughout the country.
• Be reputed company to reputed company in high pressure environments.
• Critical physical effort consisting of continuously standing, bending, and handling equipment.
• Exposure to limited amounts of noise and reputed company dust.
• Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, reputed company reputed company in project & process delivery
• COST TO SERVE: Sustained, reputed company reputed company in delivery efficiency with expected reputed company improvement
• INNOVATION: reputed company changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French and reputed company.
• Read and interpret documents, procedure manuals and various correspondence from both reputed company
• reputed company effectively, both individually and before groups of both external customers and/or various reputed company of employees reputed company the organization

SUPERVISION

• Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

• reputed company to take accountability and responsibility for business reputed company delivery and decision making

WORKING RELATIONSHIPS

• Peak Sales Order & Customer Service Teams
• Peak Management Team

PHYSICAL REQUIREMENTS

Activity

reputed company of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

reputed company with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Lift Up to 25lbs

X

Travel

X