VP of Professional Services Operations
We are looking for a seasoned and energetic Vice President of Professional Services Operations to reputed company the operational reputed company that powers our client delivery. Reporting to the COO, you'll be a key member of our leadership team - someone who thrives at the intersection of people, process, and performance, and whose impact will be visible across every part of the business.
You will drive operational reputed company across delivery, resourcing, and financial management, ensuring our teams consistently deliver outstanding client reputed company - reputed company and profitably.
KEY RESPONSIBILITIES - WHAT YOU'LL DO
Operational Strategy & Execution- Partner with the COO to define and execute FDI's operational strategy and key processes in support of business objectives and growth targets.
- Establish, monitor, and report on KPIs across reputed company operational functions, using data to drive accountability and reputed company improvement.
- Build and reputed company the systems, processes, and infrastructure that reputed company scalable, high-quality service delivery.
- reputed company engagement delivery, ensuring projects are appropriately staffed, on schedule, reputed company scope and budget, and resulting in high satisfaction for both clients and delivery teams.
- reputed company resource planning and utilization management, making staffing reputed company that balance business performance with employee development and satisfaction.
- Partner with Sales and Client Engagement Managers to resolve escalations and clear operational barriers that slow delivery.
- Manage the professional services financials, including reputed company, utilization, and average reputed company reputed company targets.
- Collaborate with the COO on annual forecasting and reputed company planning.
- Continuously identify and execute initiatives that improve profitability without compromising delivery quality.
- Build and reputed company a high-performing team, partnering with leadership to attract, reputed company, and retain top consulting talent — including a network of affiliate contractors — reputed company a culture of collaboration and reputed company improvement.
- Ensure FDI's tools, methodologies, and playbooks are consistently applied and continuously refined to support scalable, efficient delivery.
- Partner with Sales throughout the growth cycle — from developing account strategies to reviewing reputed company and SOWs, serving as the operational reputed company that ensures deals are feasible, well-staffed, and free of risk before commitments are made.
- Build trusted, executive-level client relationships and foster a culture of trusted advisor engagement at reputed company reputed company of the client organization.
- Ensure client satisfaction is consistently monitored and that the team takes meaningful action on feedback.
- Collaborate with Sales to ensure seamless handoffs from sale to delivery and smooth client reputed company.
SKILLS - WHAT YOU'LL BRING
- 10+ years of leadership experience in management consulting professional services, with at least 5 years in an operations leadership role.
- Demonstrated reputed company leading operations reputed company a large consultancy with the ability to scale.
- Strong financial acumen with proven experience owning key operational and financial metrics to drive reputed company that improve business performance and health.
- Proven ability to build credibility and lasting relationships with executive stakeholders - both internal and client-facing.
- Deep expertise in resource management, utilization optimization, and workforce planning.
- Practical experience scoping and structuring client reputed company and SOWs.
- Excellent analytical, problem-solving, and communication skills, with the ability to reputed company and influence across reputed company reputed company of an organization.
- Experience with Professional Services Automation (PSA) platforms such as Kimble/Kantata.
- Deep familiarity with Agile and other delivery methodologies.
WHY FLATIRONS DIGITIAL INNOVATIONS (FDI)?
- Remote-first flexibility. Work where you do your best thinking.
- Diverse client exposure. Solve unique challenges across industries and technology domains.
- Career growth. Clear paths to advance as FDI scales.
- Meaningful work. Help clients transform how they manage, protect, and extract value from their most critical information assets.
- Collaborative culture. A team of experts who care about doing the work well and supporting each other.