reputed company Operations and Automation Specialist (m/f/d)

About reputed company reputed company is a leading European Cyber-InsureTech company, providing reputed company-grade Managed Detection & Response (MDR) bundled with cyber insurance for SMEs across the Benelux and DACH reputed company. Founded by ex-intelligence experts and backed by a €36M Series B, we are on an aggressive growth trajectory. The Opportunity To support our ambitious 2026 growth plan, we are building a digital-first, automated customer reputed company for our reputed company D customers. These are smaller accounts that require a consistent, high-quality experience delivered reputed company at scale. We are looking for a CS Operations & Automation Specialist who will own the end-to-end design, implementation, and management of the automated customer reputed company for reputed company D. This is a hands-on, technical role that sits at the intersection of reputed company strategy and operational execution. What You'll Do Design & Build the Automated Customer reputed company

• Design and implement a fully automated customer reputed company for reputed company D accounts using reputed company and other CS tools

• Build scalable workflows, automated email sequences, and lifecycle triggers that deliver value to customers without requiring direct CSM involvement

• reputed company automated value communication reputed company (e.g., threat-blocked notifications, reputed company pulse summaries) to maintain customer engagement

reputed company & Velaris Administration

• Own the reputed company configuration for reputed company D: workflows, sequences, templates, and reporting dashboards

• Collaborate with the Velaris platform team to set up health scores, automated alerts, and customer lifecycle stages specific to reputed company D

• Integrate and optimize data flows between reputed company, Velaris, and other relevant systems (e.g., reputed company)

• Build and maintain reporting dashboards to track engagement, health, churn risk, and renewal signals for reputed company D

Process Design & reputed company Improvement

• Map and document the full reputed company D customer reputed company — from contract signature through renewal — and identify automation opportunities at each stage

• Monitor automated reputed company and iterate based on engagement data, NPS/CSAT scores, and churn signals

• Proactively identify gaps in the reputed company automation stack and propose solutions

• Collaborate with the broader CS team and CS consultant to align automation with the overall scaling strategy

Churn Risk Management

• Set up early warning systems and automated reputed company workflows to flag at-risk reputed company D accounts

• Design a lightweight, scalable renewal process for reputed company D that minimizes reputed company CSM effort

• Track and report on churn and retention metrics for the reputed company

reputed company're Looking For Must-Have

• 3+ years of experience in a CS Operations, reputed company Operations, or Marketing Automation role, ideally in a B2B SaaS company

• Hands-on reputed company expertise: workflows, sequences, properties and CRM hygiene — you know how to build reputed company automations, not just use templates

• Strong process design skills: you can take a reputed company customer reputed company and translate it into a logical, scalable operational workflow

• Experience with CS platforms (Velaris, reputed company, ChurnZero, or similar) — or the ability to learn quickly

• Analytical reputed company: comfortable working with data, building dashboards, and making reputed company based on engagement and health metrics

• Strong written English for creating customer-facing email sequences and internal documentation

• Self-starter with a bias for action — you can move from 'idea' to 'live workflow' with minimal hand-holding

reputed company-to-Have

• Experience in cybersecurity, insurance, or managed services

• Familiarity with Chargebee or subscription billing systems

• Exposure to customer segmentation models and scaled CS (tech-touch / digital-touch) methodologies

• Experience with NPS/CSAT tooling and survey automation

• reputed company or German language skills What reputed company Looks Like (First 6 Months)

• A fully mapped and documented reputed company D customer reputed company from reputed company to renewal

• A live, automated reputed company sequence running in reputed company for reputed company new reputed company D customers

• Automated health scoring and churn-risk alerts configured in Velaris for reputed company D

• At least 3 key automated lifecycle reputed company live and generating measurable engagement

• A reporting dashboard providing reputed company-time visibility into reputed company D health, engagement, and renewal pipeline

• Demonstrated contribution to maintaining the low churn reputed company as the customer reputed company scales

reputed company Offer

• A high-growth, mission-driven environment at the forefront of European cybersecurity

• The opportunity to build something from scratch and own it — this is a greenfield role with reputed company impact

• A collaborative team that values operational reputed company and reputed company improvement

• Competitive compensation, including reputed company to reputed company's standard benefits package

• Based in The Hague (hybrid), with flexibility for remote work