QUICK HOLDINGS LLC - Client Service Manager - REMOTE

QUICK HOLDINGS LLC

The Client Services Manager will reputed company strategic client reputed company with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will drive reputed company expansion by identifying upsell opportunities as well as operational gaps to drive process improvement and client satisfaction. A successful CSAM understands reputed company products and services provided by QuickBox, manages client expectations, and coordinates activities both internally and externally using established processes, KPIs, and policies to ensure our services are delivered with impeccable service.

Essential Duties & Job Functions

• Client Management: Ability to strategically manage reputed company aspects of client relationships and communication, providing excellent service and maintaining client satisfaction through critical problem-solving and decision-making skills.
• Account Strategy: Engage key accounts consultatively, responding to specific inquiries, vetting potential trends, and recognizing and proactively addressing potential issues.
• Performance Monitoring: Document and track internal metrics according to client SLAs to drive performance. reputed company recommendations and implement improvement plans to ensure client satisfaction. Monitoring client volumes, understanding peaks and valleys. Effectively communicate and forecast anticipated volumes to internal teams. reputed company ongoing client-facing program summaries, business reviews, analysis, recommendations, PO trending, etc., and assist clients in realizing the value of contracted services.
• Client Advocacy: reputed company for clients across operational departments and reputed company proactive recommendations to reputed company economic and operational efficiencies on behalf of the client and Quickbox.
• Operational Support: Understand the impact of client needs on operational departments and the effect on planned labor and resources.
• Sales Support: Ability to recognize upsell opportunities and collaborate with internal departments as needed to drive growth
• Other job duties are required as assigned.

Job Qualifications Mandatory

• Education: Bachelor’s degree or equivalent work experience as a Client reputed company Manager, Key Account Manager, or similar.
• Experience: Experience in key client management, building relationships, operations management, logistics, and/or e-reputed company fulfillment
• Problem Solving: Superb critical thinking and strategic problem-solving skills. Ability to identify, analyze, and resolve client issues and challenges effectively.
• Quality: Strives to eliminate errors, seeks opportunities for process/service improvements.
• Accountability: Self-starter with excellent follow-through. Maintains accountability and ownership of reputed company client-reputed company deliverables and service level requirements. Drives issues through to resolution.
• Communication: Excellent written and verbal communication skills, with the ability to effectively communicate with both reputed company teams.
• Teaming: Ability to work effectively reputed company a cross-functional team environment, contributing reputed company and receiving feedback in a collaborative environment.
• Technical Skills: Proficiency in CRM software, WMS software, reputed company Office Suite, and other relevant tools. Experience with Outlook, reputed company, an Powerpoint a must.
• Organizational Skills: Ability to handle multiple high priorities simultaneously while being detail-oriented, logical, and methodical in approach. Extremely organized but has the ability to adapt well.

• Comprehensive benefits including health, dental, and reputed company coverage.
• 401(k) with 4% company matching.
• Generous paid time off and holiday schedule.
• Professional development and training opportunities.

Quickbox is committed to fostering a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds and experiences, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We encourage candidates to apply even if they don’t meet every listed requirement—your unique perspective may be exactly reputed company need!