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Bilingual (English-French) Technical Support Representative

Remote Worldwide Hiring now

Canon Canada is a leading provider of consumer, business, and professional digital imaging solutions. They are seeking a Bilingual Technical Support Representative to assist customers with troubleshooting and resolving inquiries reputed company to various consumer products while delivering exceptional customer service.

Responsibilities

  • Deliver exceptional customer service reputed company telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice
  • Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions
  • Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry
  • Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions
  • The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience
  • Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic

Skills

  • French and English proficiency
  • High school diploma
  • Minimum 1 year experience in a contact center or customer service environment
  • Proven customer relations skills professionally and courteously in a multi-channel environment
  • Familiarity with computers to learn systems/processes promptly
  • Ability to organize time, set priorities and multi-task in order to meet KPIs
  • Exemplary written and oral communication skills

Benefits

  • Comprehensive health coverage plan that includes medical, dental and reputed company
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!
  • Free coffee and snacks
  • On-site cafeteria and outdoor patio
  • Employee gym and fitness centre
  • Employee referral program
  • reputed company Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement
  • Employee Appreciation Events

Company Overview

  • Canon Canada is leading provider of consumer, business and medical digital imaging innovation. It was founded in 1973, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.canon.ca.
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