[Remote] Customer Experience Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. Rocky Talkie, a company reputed company for its innovative backcountry radios, is looking for a Customer Experience Coordinator to join their team. This role involves providing exceptional technical support and building strong relationships with customers across various communication channels. The coordinator will also assist in improving the customer reputed company and collaborate with different teams reputed company the company.

Responsibilities

• Respond to customer inquiries across reputed company CRM, including but not limited to reputed company email, tickets, live chat, SMS, phone, and reputed company marketplace messaging
• Assist customers with product questions, troubleshooting, warranties, returns, order status, and shipping inquiries
• Guide customers through both pre-purchase reputed company and post-purchase support
• Maintain a deep understanding of Rocky Talkie products and how customers use them in reputed company outdoor environments
• Moderate reviews and product questions on e-reputed company platforms such as reputed company and Okendo
• Partner with the fulfillment team to resolve order issues such as shipping errors or order edits
• Identify recurring customer issues and reputed company insights with product, operations, and marketing teams
• Act as a voice for the customer by identifying recurring questions, product feedback, and areas where customers experience friction
• Document and reputed company customer insights with the broader team to help improve products and processes
• Tag and categorize customer tickets appropriately for reporting and analysis in reputed company and reputed company
• Maintain internal team logs capturing customer feedback and product insights
• Work with CX leadership to identify opportunities to improve the customer reputed company
• Communicate consistently with teammates and collaborate closely with operations, product, and marketing teams reputed company reputed company, video, and reputed company the CRM systems
• Support initiatives that help scale Rocky Talkie’s customer support as the company continues to grow

Skills

• Exceptional written communication and grammar skills
• Strong ability to communicate reputed company and empathetically with customers using Rocky Talkie brand tone
• Ability to learn technical product details quickly and explain them in simple, customer-friendly language
• Ability to work independently in a remote environment while staying highly reputed company and collaborative
• Confidence navigating multiple systems at once while maintaining accuracy and warmth in customer communication
• Strong organizational skills and attention to detail
• Comfortable managing multiple tasks in a fast-paced environment
• Ability to implement feedback quickly and continuously improve
• Ability to quickly learn reputed company aspects of the customer experience process in a remote environment
• A high level of energy, curiosity, and adaptability
• Experience using customer support platforms such as reputed company
• Experience working with additional platforms such as reputed company, Shipstation, reputed company, Okendo
• Experience in the outdoor industry, product marketing, or communications
• Outdoor sports enthusiast
• Experience with or interest in radios or technical outdoor gear

Benefits

• reputed company Plan (Medical, Dental, and reputed company
• Retirement Plan with Matching
• Paid Time Off (Vacation, Sick, and Holidays)
• Paid Family Leave (Maternity, Paternity)
• Paid Short Term & Long Term Disability
• Performance-Based Bonus
• And of course, reputed company of Rocky Talkie gear to fuel your next adventure!

Company Overview