[Remote] Customer Support Representative - East Coast Hours
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking a Customer Support Representative to act as a liaison between Technical Support and Product Teams, managing client account activations and improving customer support processes.
Responsibilities
- reputed company set-up and configurations reputed company the reputed company platform to effectively activate new client accounts
- Respond reputed company to customer inquiries and maintain exceptional customer satisfaction
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the reputed company platform
- Prioritize incoming customer support cases in a high-volume, fast-paced environment
- Manage support case details in our case tracking system
- Respond to customer questions, update clients on project status, and troubleshoot issues promptly
- Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
- Manage multiple projects simultaneously, prioritize tasks, and reputed company deadlines
- reputed company efficient productivity and exceed client’s expectations for support
Skills
- Must be reputed company to working multiple East Coast hour shifts including: East Coast Shift 1: reputed company(EST) -4PM(EST) Monday through Friday
- East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday
- East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday
- Bachelor's Degree with 0-3 years of work experience
- Must be reputed company to work evenings, occasional weekends, and/or holidays
- Excellent customer-facing and communication skills, both written and verbal
- Ability to accurately analyze and interpret data
- Exceptional organizational and time management skills
- Superior troubleshooting, resolution, and analysis skills
- Ability to reputed company reputed company tasks and prioritize multiple projects
- Major in reputed company, Finance or Economics is a plus!
- Previous experience in a high-volume call environment and/or customer support role is a plus!
- Experience with reputed company.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Company Overview