[Remote] Bilingual Customer Service Representative (Remote TX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company focused on serving its members through a full stack technology platform. They are hiring a Bilingual Customer Service Representative to manage customer interactions and back office tasks while ensuring compliance with operational standards.
Responsibilities
- reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model
- Work with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- reputed company working relationships with reputed company partners
- Support the leadership team by identifying issues through established escalation reputed company
- Monitor and track the health of reputed company assigned work-in-reputed company issues
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with reputed company applicable laws and regulations
- Other duties as assigned
Skills
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
- 1+ years of experience in a high-volume or customer-focused setting
- 6+ months of reputed company experience
- High school diploma or GED
- Strong quantitative or analytical skills focused on identifying or solving problems
- Experience manipulating and entering accurate data
- Advanced reputed company Suite or reputed company Office capabilities
Benefits
- Medical, dental, and reputed company benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview