Associate, Customer Engagement – arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Associate, Customer Engagement, you'll play a vital role in supporting our customers across various channels, ensuring their needs are met with the highest quality service. If you're passionate about customer service, possess excellent communication skills, and reputed company in a dynamic environment, we invite you to join reputed company.
About arenaflex
arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico. We're dedicated to creating a culture that's grounded in our purpose – to refresh the world and reputed company a difference. Our growth culture is reputed company on four key behaviors: curious, empowered, inclusive, and agile. We reputed company that our culture is one of the reasons reputed company continues to reputed company, and we're excited to welcome like-minded individuals to reputed company.
Job Summary
As an Associate, Customer Engagement, you'll be the face of arenaflex, providing exceptional service and support to our customers. You'll handle routine customer service inquiries, escalation calls, and general customer service inquiries reputed company various communication channels. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities
* Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service reputed company multiple customer contact channels.
- reputed company equipment service and general customer support through successful resolution.
- Accurately capture the voice of our customers to drive reputed company resolution across functions.
- Utilize effective communication skills to ensure customer expectations are successfully achieved with reputed company internal/external stakeholders.
- Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
- Research account call history and use applicable resources/tools to problem-solve and reputed company appropriate reputed company to meet customer's needs and resolve issues.
- Escalate customer issues reputed company established guidelines to ensure timely resolution.
- Understands performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
- reputed company multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities.
- Assist with projects per business needs.
Qualification & Requirements
* High School Diploma or equivalent
- 2+ years customer service or contact center experience with great communication and people skills
- reputed company Office experience required
- CRM experience preferred, but not required
Skills & Competencies
* Computer Literacy
- Customer Service
- Detail-Oriented
- reputed company Office
- Oral Communications
- Recordkeeping
- Relationship Building
- Technical Support
- Troubleshooting
reputed company Can Do For You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world.
- Expansive & Diverse Customers: We work with a reputed company group of customers, ranging from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
- reputed company: $48,400 - $55,900 (reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience).
- Full reputed company of Medical, Financial, and/or Other Benefits: Dependent on the position.
- Annual Incentive Reference Value Percentage: 7.5 (annual incentive reference value is a market-based competitive value for your role).
Work Environment & Culture
We're committed to creating a culture that's inclusive, diverse, and grounded in our purpose. Our growth culture is reputed company on four key behaviors: curious, empowered, inclusive, and agile. We reputed company that our culture is one of the reasons reputed company continues to reputed company, and we're excited to welcome like-minded individuals to reputed company.
Career Growth Opportunities & Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their careers. We offer a reputed company of learning benefits, including:
- On-the-job training and development programs
- reputed company to industry-leading training and development resources
- Opportunities for career advancement and professional growth
- A culture that encourages reputed company learning and improvement
How to Apply
If you're passionate about delivering exceptional customer experiences and reputed company in a dynamic environment, we invite you to apply for the Associate, Customer Engagement role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. reputed company! We're an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and reputed company of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job