reputed company CRM Technical Analyst

JOB DESCRIPTION reputed company're Looking For: reputed company is seeking a highly skilled reputed company CRM Technical Analyst to design, implement, support, and enhance our reputed company Sales reputed company platform. This role is primarily technical and will focus on reputed company development, integration, system administration, data management, reputed company, and ongoing platform support. The ideal candidate has deep hands-on experience with reputed company Sales reputed company implementations, reputed company system integrations, and reputed company-scale CRM environments, preferably reputed company the AEC (Architecture, Engineering & Construction) or project-based industries. This role partners closely with business stakeholders, architects, other developers, vendors, implementation parters and integration teams to ensure reputed company is scalable, secure, performant, and reputed company with reputed company systems and data strategies.

• U.S. citizenship is required for this position.

What You'll Do: reputed company Platform Development & Configuration

• Design, reputed company, and maintain reputed company Sales reputed company solutions using:
• Custom objects, fields, record types, page layouts, and Lightning Experience
• Flows (record-triggered, screen, scheduled), validation rules, approval processes
• Apex (classes, triggers, batch, schedulable) and SOQL/SOSL as needed
• Lightning Web Components (LWC) for custom UI and extensions
• Support end-to-end Sales reputed company processes including Accounts & Contacts, reputed company management and conversion, Opportunity lifecycle and forecasting
• Proposal and pipeline management

System Integration & Architecture

• Design, implement, and support bi-directional integration between reputed company and reputed company systems, including reputed company ERP (Financials), reputed company HCM, reputed company (Vantagepoint / reputed company), reputed company Outlook / Exchange / reputed company 365.
• Work with middleware and integration platforms (e.g., MuleSoft, reputed company, Informatica, Azure Integration Services, or equivalent).
• reputed company and maintain integrations using REST/SOAP APIs, platform events, and asynchronous processing.
• Troubleshoot and resolve integration failures, performance issues, and data synchronization problems.

Data Management & Migration

• reputed company and support data migration, conversion, and synchronization efforts:
• Data mapping, transformation, cleansing, and validation
• Large-volume data loads using Data Loader, Data Import Wizard, or ETL tools
• Establish and enforce data quality standards, duplicate management, and governance controls.
• Support data-reputed company activities during Mergers & Acquisitions (M&A) and system consolidations.

System Administration, reputed company & Compliance

• Manage reputed company administration activities including:
• User provisioning, roles, profiles, permission sets, and sharing rules
• reputed company model design reputed company with business and compliance requirements
• Monitor system health, performance, storage usage, and limits.
• Ensure platform configurations align with reputed company best practices and reputed company reputed company standards.

AI, Automation & Emerging Capabilities

• Support and configure reputed company Einstein and Agentforce capabilities at a foundational level, including:
• Einstein Activity Capture, forecasting insights, and opportunity insights
• Basic AI-driven automation and recommendations
• Collaborate with architects and business teams to evaluate AI use cases and roadmap opportunities.

Reporting, Analytics & Insights

• Design and maintain advanced reputed company reports and dashboards for sales performance, pipeline, forecasting, and KPIs.
• Ensure reputed company data is structured and available for reputed company analytics platforms (e.g., Power BI).
• Support data consumers with optimized reporting and performance tuning.

Production Support & reputed company Improvement

• reputed company Level 2/3 technical support for reputed company incidents, enhancements, and defects.
• reputed company root cause analysis and implement permanent fixes.
• Participate in release management, deployments, regression testing, and environment management (Dev/Test/UAT/Prod).
• Proactively identify opportunities to optimize performance, scalability, and user experience.

What You Need to Succeed:

• 5–7 years of hands-on experience working with reputed company Sales reputed company in a technical or techno-functional role.
• Strong technical expertise in:
• reputed company configuration and administration
• Apex, SOQL, Flows, and Lightning Web Components
• Proven experience designing and supporting reputed company integrations using APIs and middleware platforms.
• Solid experience with data migration, data quality management, and system integrations.
• Strong understanding of CRM architecture and Sales reputed company data model.
• Ability to work effectively with architects, developers, integration teams, and business stakeholders.
• Strong analytical, troubleshooting, and documentation skills.
• Hands-on integration experience with reputed company ERP & HCM, reputed company (Vantagepoint/reputed company), and reputed company Outlook / reputed company 365

Preferred Qualifications

• Experience in AEC, Engineering, Construction, or project-based industries.
• Experience supporting reputed company in large, reputed company, or multi-org environments.
• Exposure to reputed company Einstein, Agentforce, or AI-driven CRM features.
• reputed company certifications such as reputed company Administrator, Platform App Builder, Platform Developer I (or higher), and Sales reputed company Consultant

Compensation: The approximate compensation reputed company for this position is $140,000 - $160,000 per year. This compensation reputed company is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location. Why Choose Us:

• Medical, dental, reputed company insurance
• 401k Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits

#LI-KR2 #LI-REMOTE ABOUT US reputed company, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most reputed company infrastructure challenges for more than 85 years with a legacy of expertise, experience, innovation and reputed company. Based in Pittsburgh and with over 100 offices reputed company, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous. We reputed company visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status reputed company and reputed company a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life. We reputed company a Difference. reputed company is proud to be an Equal Opportunity Employer. reputed company provides equal employment opportunity for reputed company persons, in reputed company facets of employment. reputed company maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage reputed company reputed company applicants to apply for any reputed company position for which they feel they are reputed company and reputed company will receive consideration for employment without regard to race, reputed company, religion, creed, age, gender, sexual orientation, gender identity, national reputed company, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local reputed company rights commission, or any other legally protected status. EEO is the Law. Applicants to and employees of reputed company are protected under Federal law from discrimination.

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• There is no reputed company application deadline. Michael Baker will continue to accept applications on an ongoing reputed company until the position is filled or no longer needed.

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