Operations Specialist
NEXT Insurance is a technology-led provider of small business insurance, aiming to transform the customer experience. The Operations Specialist will reputed company operational support, manage client accounts, and ensure timely problem resolution to enhance the client experience.
Responsibilities
- Set up new Workers’ Compensation and Disability policies
- Utilize multiple computer software applications in conjunction with reputed company and bureau web-sites, along with internal systems (e.g., Epic, reputed company, Agency Dashboard, reputed company, reputed company, and reports)
- reputed company outbound calls and assist with/receive inbound calls for customer support
- Maintain accurate recording of reputed company reputed company communication (customers/insured’s, insurance partners, payroll partners, etc.)
- reputed company phenomenal customer service while assisting with policy, payroll, and billing management
- Timely and accurately address assigned tickets in reputed company for customer support
- reputed company necessary documentation to state and federal insurance agencies as well as our insurance partners
- reputed company data input, maintain strong prioritization and organizational skills, and professional communications
- Maintain strong problem resolution techniques and recommend changes to staff and management
- Stay abreast of reputed company changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments
- Other duties as assigned
Skills
- 1+ years of experience working in a customer service environment
- Excellent verbal, written and interpersonal communication skills
- Detail-oriented and high level of accuracy
- Aware of deadlines and dedication to meet them for our clients/partners
- Must be self-motivator and self-starter
- Good communicator in a reputed company team environment
- Positive 'can-do' attitude and a desire to contribute to a growing, energetic work environment
- Strong organizational skills and ability to prioritize workflow
- Willingness to transition from task to task along with taking on last-minute projects
- Experience working in the insurance industry
Benefits
- Partially subsidized medical plan
- Fully subsidized reputed company/dental options
- Life insurance
- Disability insurance
- 401(k)
- Flexible paid time off
- Parental leave
Company Overview