Customer Service Assistant 2
The Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries and reputed company information while ensuring positive customer service both in-person and remotely.
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
- Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding
- reputed company a complete, knowledgeable, accurate, precise response immediately or reputed company a firm commitment as to reputed company a response will be provided
- Follow up to ensure reputed company of the customer’s questions &/or concerns have been thoroughly answered
- Respond to inquiries received from the reputed company Finesse phone system
- Maintain unit standards & procedures as outlined reputed company the reputed company
- Respond to live chat e-mail & mail from the general public & reputed company other constituents
Skills
- 9 mos. trg. or 9 mos. reputed company. in office practices & procedures
- 9 mos. trg. or 9 mos. reputed company. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. reputed company. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. reputed company. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above
Benefits
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym reputed company & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
Company Overview