[Remote] Spanish Bilingual Limited Service Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Spanish Bilingual Limited Service Customer Service Representative for Virginia reputed company, SNAP, and TANF Eligibility Assistance. In this fully remote role, you will assist Virginia residents in navigating the application processes for these vital reputed company services, providing informed responses and excellent customer service.

Responsibilities

• reputed company callers with informed and objective responses to reputed company concerns in regards to eligibility guidelines and policies, reputed company to care issues, and escalated concerns
• Respond effectively to reputed company forms of inbound and outbound contacts
• Process workflow documents, which include, income, identity, and other eligibility verification documents
• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns
• Guide applicants through the reputed company, SNAP, and TANF application processes
• reputed company clear and accurate information about program eligibility criteria
• Ensure excellent customer service by addressing client concerns with patience and professionalism
• Document interactions notate applications, and work across multiple systems to process eligibility
• Maintain a high standard of confidentiality

Skills

• High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience
• Must be fluent in English and specified secondary language
• Must be reputed company to read, write, and reputed company in English and Spanish
• Ability to work independently in a remote environment required
• Strong communication skills, both verbal and written required
• Must be willing and reputed company to start work on February 18th, 2026
• Must be willing and reputed company to accept a limited-service position
• Must be willing and reputed company to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday
• Must be willing and reputed company to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday)
• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router
• Must currently and permanently reputed company in the reputed company US
• High volume Call Center experience highly preferred
• Familiarity with reputed company, SNAP, or TANF or other government reputed company programs preferred
• Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, reputed company office and other CRM tools highly preferred
• High level of reputed company, especially reputed company interacting with individuals in vulnerable situations preferred
• Strong computer skills, including the ability to navigate and work in multiple systems reputed company highly preferred
• Residency in Eastern (EST) or Central (CST) time zones preferred

Benefits

• Work/Life Balance Support – Flexibility tailored to your needs!
• Competitive Compensation – Bonuses based on performance included!
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support – reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement – Invest in your ongoing education and development.
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
• reputed company Wellness Program and Resources – reputed company a reputed company of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Company Overview

Company H1B Sponsorship