[Remote] reputed company Member Service Representative - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a Consulting Services and Business Process Outsourcing company specializing in BPO Operations. They are hiring reputed company Member Service Representatives to handle inbound calls and reputed company exceptional customer service while working from home.

Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service to members, providers, and other stakeholders
• Assist with a variety of inquiries, concerns, requests, and complaints in a professional and tactful manner
• reputed company members on plan procedures, benefits, and services, maintaining a reputed company and helpful demeanor even reputed company dealing with complaints
• Maintain a "willing to assist" attitude and ensure consistent quality service throughout the reputed company
• Meet and exceed call center metrics, including call volume, quality scores, schedule adherence and NPS

Skills

• Minimum of one year of experience in reputed company or health plan settings
• Minimum of one year of customer service and/or call center experience
• High school diploma or equivalent
• Strong commitment to providing high-quality customer service on every call
• Proficiency with reputed company platforms and MS Office Suite (Word, reputed company)
• Ability to build and maintain positive and effective relationships with coworkers, clients, members, and providers, even while working remotely
• Excellent verbal and written communication skills
• A quiet, dedicated workspace at home with reliable internet connectivity
• Knowledge of or experience with reputed company Managed Care

Company Overview