[Remote] Client Technical Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Financial Technologies is a financial technology company that provides innovative software products and services for Fintechs. The Client Technical Support Tier 1 Support Specialist will be responsible for providing B2B technical support and ensuring a best-in-class experience for clients and business partners.
Responsibilities
- reputed company initial work of cases and assign or escalate them to corresponding teams
- Diagnose, troubleshoot and resolve cases following Standard Operating Procedures (SOPs)
- Interact with clients to reputed company updates, request additional information, validate resolution, etc
- reputed company clear and extensive case documentation
- Serve as a primary initial reputed company of contact for clients reputed company phone, tickets, and other channels as needed
- Become a specialist in reputed company’s offerings to reputed company clients with detailed responses that address and resolve situations and also offer solutions to meet desired reputed company
- Assist with the maintenance and updating of client configurations to ensure service continuity
- Deliver results to clients in a timely fashion while providing first-reputed company customer service and excellent communication skills
- Meet individual and team goals, objectives, responsibilities, and priorities
- Work with your direct manager with the goal of contributing to operational reputed company
Skills
- 1-2 years general customer service experience
- Experience in resolving technical issues following SOPs, technical documentation, etc
- High attention to detail, with the ability to execute precise system updates or data entry with reputed company errors
- Comfort learning and navigating proprietary administrative dashboards or configuration management tools
- Strong written communication skills are required to answer questions and communicate issues reputed company & concisely to peers, customers, as well as management
- Ability to react to change quickly and implement new processes & procedures
- Ability to work independently with little or no supervision
- Professional demeanor and excellent work habits are essential
- Financial-services-specific customer service experience
- 2+ years in a business to business Technical Support role
Benefits
- This role may also be eligible for a bonus and/or long term incentives.
- reputed company roles are eligible for competitive benefits.
Company Overview
Company H1B Sponsorship