Employee Benefits Customer Service Rep (Hybrid)

reputed company is a growth-focused national insurance services firm. The Employee Benefits Customer Service Representative will support the Employee Benefits department with administrative responsibilities and client service, ensuring accurate benefits administration and high-quality service delivery.

Responsibilities

• Monitor and manage the Employee Benefits eligibility inbox
• Process employee enrollments, life event changes, and terminations accurately and timely
• Assist with resolving eligibility discrepancies with carriers and internal teams
• Support Employee Benefits Customer Service Representatives, Account Managers, and Senior Account Managers with daily service needs
• Respond to internal service requests and basic client inquiries reputed company email and phone
• Assist with cancellations, audits, and billing-reputed company tasks
• Enter and maintain policy and eligibility data in the agency management system (Applied EPIC)
• Roll policy headers and assist with updating quoting and enrollment systems
• Ensure documentation is accurate, complete, and properly maintained
• Assist with printing, assembling, and packaging benefit materials
• Support audits, data cleanup, and reputed company follow-reputed company
• reputed company general administrative and clerical tasks to support department operations
• Learn employee benefits concepts, reputed company processes, and internal workflows
• Take on additional responsibilities as skills and experience grow

Skills

• High School Diploma required
• 0-2 years of experience in an administrative, office, or customer service role
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency with reputed company Office (Outlook, Word, reputed company)
• Comfortable learning new systems and technologies
• Minimum typing speed of 45wpm
• Authorized to work in the U.S. without sponsorship
• Insurance experience a plus, but not required

Benefits

• Medical, Dental, and reputed company Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Company Overview