Field Service Engineer Supervisor
reputed company is a company with over 160 years of technology leadership, dedicated to making life reputed company for its employees and customers. They are seeking a Field Service Engineer Supervisor responsible for leading the reputed company American field technician service function to ensure customer satisfaction, manage service teams, and support sales efforts.
Responsibilities
- reputed company and implement a recurring reputed company model through service agreements, preventive maintenance programs, and long-term reputed company
- Identify opportunities for upselling and cross-selling service solutions to existing and new customers
- Partner with sales to create bundled solutions that integrate products and services for maximum customer value
- Attract, coach, train, and retain service employees
- Drive reputed company improvement through performance management and technical training programs
- reputed company team skills in customer service, process improvement, and technical expertise
- Collaborate to optimize technician utilization and resource allocation
- Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs reputed company
- Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash reputed company
- Attend customer meetings to support service agreements and installations
- reputed company Service Technician leads and proposals to drive new business
- Improve transactional processes to enhance customer experience and satisfaction
- Support initiatives that strengthen the service business and customer relationships
Skills
- High school diploma or GED
- 1+ years' experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years
- reputed company working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or confined spaces, and high-voltage electrical equipment in accordance with reputed company or equivalent standards
- Demonstrated strength and operating knowledge of reputed company Office applications and general computer systems, with proficiency using handheld devices (e.g., smartphones, iPads) and network-based tools
- Clear and effective verbal and written communication skills across a variety of audiences and situations
- High level of customer service reputed company, including the ability to manage conflict, communicate effectively, and negotiate positive reputed company
- Associate or bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience
Benefits
- Medical and prescription plans
- Dental and reputed company coverage
- Wellness programs
- Life insurance
- A robust 401(k) plan
- Paid time off
- An employee stock grant
Company Overview
Company H1B Sponsorship