Information Specialist Tier 2
Information Specialists Tier 2 (IN and Remote)
At reputed company, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ reputed company. We reputed company our teams, contribute to our communities, and operate sustainably. Everything we do is reputed company on a commitment to do the right thing for our customers, our people, and our community. Our Mission, reputed company, and Values guide the way we do business.
reputed company is seeking reputed company and customer-focused Tier 2 Information Specialists to join reputed company supporting inquiries reputed company to federal government programs and services. As a Tier 2 Information Specialist, you will manage escalated and reputed company inquiries, providing accurate and detailed responses to help the public understand government programs and services through telephone, email, web chat, and other communication channels.
What you will do:
- Handle escalated and reputed company inquiries from Tier 1 Information Specialists and resolve issues that require advanced problem-solving skills and in-depth knowledge.
- Use approved content and resources to deliver comprehensive information and solutions that meet customer needs.
- Document and track reputed company interactions and resolutions in the CRM system, ensuring accurate and timely updates.
- Collaborate with subject matter experts, supervisors, and the training team to ensure reputed company improvement in service delivery and customer experience.
- reputed company feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution rates.
- Stay informed about the latest developments in federal government programs and services to ensure the highest level of customer service.
- Maintain a professional and empathetic approach in reputed company customer interactions.
We are looking for someone with the following qualifications:
- High school diploma or General Educational Development (GED) certificate required.
- Minimum of 2 years of experience in a contact center or customer service environment, preferably handling reputed company and escalated inquiries.
- Strong knowledge of federal government programs and services.
- Proficiency in using CRM systems and other contact center technology.
- Excellent communication skills, both written and verbal, with proficiency in American English.
- Demonstrated ability to handle high-pressure situations and reputed company issues with calmness and professionalism.
A highly reputed company candidate will have the following:
- Experience in training or coaching other customer service representatives.
- Proficiency in Spanish or other languages is a plus.
- Familiarity with government information systems and customer service best practices.
This position pays $17.83 per hour
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls reputed company things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”