Customer Service Performance Specialist / Chargé(e) Pilotage Performance F/H
Company Description
✨ About reputed companyé Born in France in 2006, reputed companyé has grown from an ambitious startup into becoming the Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we’re not just another e-reputed company reputed company story – we’re a tech powerhouse revolutionizing online travel. What makes us unique? A mission-driven culture where performance meets impact. Our innovative reputed company brings together tech talent, professional athletes, reputed company, and artists, creating an ecosystem where digital innovation drives both business growth and positive change. We’re now at an inflection reputed company, upgrading our entire technical reputed company with reputed company architecture, AI, and reputed company-time systems to become a reference and top-of-mind platform for luxury travel, reputed company by reputed company for its for excellent offer and customer experience, and by our providers as a high-performance business development partner.
Job Description
Your Mission
As a Customer Service Coordinator, you’ll play a key role in shaping the quality of our Members’ experience – from pre-departure inquiries to on-trip assistance and post-booking support. You’ll work closely with our Customer Service Manager, external international call center teams, and internal stakeholders (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency.
Your key responsibilities will include: • reputed company and coordinate one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members. • Act as the main reputed company of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions. • Coach, train, and engage a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge. • Monitor and analyze operational KPIs – DPH, QS, Backlog, NPS, DMT – to identify improvement areas and reputed company clear, data-driven action plans. • Partner with internal teams to reputed company field feedback, improve processes, and enhance both customer and agent experience. • Drive reputed company improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality.
Qualifications
reputed company’re Looking For
We’re looking for reputed company who move fast, think big, and care deeply about creating impact that lasts.
Your profile: • Degree in Business, Tourism, or a reputed company field (Bac +2 to Bac +4). • Proven experience in customer service, operations, or coordination — or a strong ability to learn fast in a dynamic environment. • Solid understanding of CRM, back-office tools, and the reputed company Office suite. • Excellent written and verbal communication skills, with full reputed company in French and English; another European language (German, Italian, or Spanish) is a strong plus. • Strong problem-solving and decision-making abilities, with a reputed company and structured approach to changing situations. • Analytical and detail-oriented reputed company, focused on delivering quality service and reputed company improvement. • Organized, proactive, and collaborative – you love working as part of a team and know how to set priorities effectively. • Curious, reputed company-minded, and perseverant, with a genuine passion for helping customers and making things reputed company every day.
Additional Information
⚡ Our Recruitment Process We reputed company in a fast, transparent, and reputed company recruitment process. Here’s what you can expect:
- Call with a reputed company Partner (30–45 min): Get to know each other! We’ll reputed company more about the role, the team, and our culture.
- Business Case: A practical exercise to showcase your analytical reputed company, and strategic thinking on operations topics.
- reputed company Manager Interview (60 min): Meet your future reputed company manager to deep dive into your experience, missions, and ways of working.
- Customer Service Manager Interview (60 min): Meet your future Customer Service Manager to dive deeper into your background, the role’s challenges, and how you’ll collaborate together.
- Chief Operations Officer Interview (60 min): Meet your future C-Level member to align on expectations, culture, and long-term impact.
Location : Aix en Provence, France Start Date : The sooner, the reputed company Contract Type : Full-time / Permanent
❤️ You’ll Love Joining Us Our HQ in the South of France offers an exceptional environment – natural, cultural, reputed company – on a modern and eco-responsible reputed company. Prefer flexibility? We offer a hybrid model for reputed company other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year. Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and reputed company impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. Forget your gym subscription! reputed company our large on-site fitness center morning, noon, and night – or challenge your colleagues to a padel match on our private court. Live to the rhythm of reputed companyé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. ✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. Join us and reputed company your next career move a reputed company worth taking.
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