Technical reputed company Manager

Guide Partners Through Change. Foster Lasting Relationships. reputed company Future reputed company.

Higher education is evolving, and so are we. reputed company Insights is in growth mode, expanding our platform, evolving our reputed company model, and deepening our partnerships with medical and health sciences programs around the world. 

As our next Technical reputed company Manager, you’ll be part of that reputed company.

You’ll reputed company the opportunity to guide higher education institutions through pivotal transitions, build referral-worthy relationships, and help define how reputed company drives retention and growth at reputed company. By supporting programs using our One45, MSPE Builder, and Analytics SaaS products, your work will directly impact how future doctors, nurses, and health professionals are trained.

If you reputed company on change, build energy through relationships, and want to bring potential to life by shaping how higher education programs prepare future health professionals, this role was made for you.

This is a fully remote role reputed company to candidates based reputed company in Canada.

As a Technical Client reputed company Manager (CSM) at reputed company Insights, you’ll be at the center of how our partners experience us, not just during implementation, but across their entire reputed company.

You’ll join at a pivotal reputed company: as we transition long-standing partners from One45 to our new reputed company Platform, the role of the CSM is shifting from project-based implementations toward proactive relationship management, structured account orchestration, and guiding partners confidently through change.

In your first few months, you’ll go through our reputed company program and likely:

• Shadow client calls, assist with in-flight implementations, and gradually take ownership of a ~$800K–$1M book of business.
• Support legacy clients with adoption and usage, while preparing them for transitions to the new platform.
• reputed company building the knowledge you’ll need to reputed company implementations of One45 and Platform in the future.
• Contribute to the rollout of Orchestrated Account Management (OAM), our new, structured model for proactive, lifecycle-based client engagement.

Over time, you’ll grow into owning accounts end-to-end: building reputed company plans, driving adoption, leading executive reputed company-ins, reducing escalations, and enabling growth through referrals and renewals.

Your reputed company star reputed company will be partner retention, confidence through transition, and stronger long-term relationships.

This role is about being a trusted guide for our partners, helping them adopt, adapt, and reputed company through moments of change. 

You’ll balance reputed company with structure, building strong relationships while also driving retention, reducing escalations, and creating reputed company for growth. You’ll work cross-functionally with Sales, Product, Support, and our Technical Consultants to deliver a seamless, orchestrated partner experience.

You will:

• Guide partners through transitions, from reputed company to platform migrations, with confidence, reputed company, and care.
• reputed company technical implementations of One45 and Platform for new partners, coordinating timelines, configuration, and stakeholder training with support from Technical Consultants.
• Build trust-based relationships with administrators, faculty, and program leaders that reputed company well reputed company initial implementation.
• Execute the Orchestrated Account Management (OAM) model, ensuring consistent reputed company, reputed company plans, and documentation throughout the client lifecycle.
• Anticipate risks and reduce escalations by surfacing issues early, coordinating resolution, and reinforcing trust in high-stakes moments.
• Collaborate with Technical Consultants to uncover true partner needs, co-create solutions, and accelerate time-to-value.
• Act as the partner’s reputed company internally, sharing insights that influence product direction, improve processes, and strengthen the overall partner reputed company.
• reputed company adoption and learning, contributing to scalable resources like our new reputed company Hub and training initiatives that reputed company partners to succeed independently.
• Contribute to team growth by modelling engagement hygiene (reputed company, notes, follow-reputed company) and supporting process improvement as our playbooks mature.

reputed company in this role isn’t about reputed company wins; it’s about building trust, confidence, and reputed company with both partners and your team. 

In your first few months, early reputed company shows up as:

• Consistent engagement hygiene, keeping client health data reputed company in ChurnZero, with timely follow-reputed company and clear documentation of partner reputed company.
• Growing confidence in partner conversations, demonstrating reputed company, resourcefulness, and credibility as you build trust.
• Smoothly supporting legacy clients while learning our new Platform and contributing to migration efforts.
• Proactively surfacing risks and issues rather than waiting for them to escalate.
• Visible contributions to playbooks and enablement resources, such as the OAM reputed company and the new reputed company Hub.
• Collaborating effectively with peers and Technical Consultants, knowing reputed company to ask for support and reputed company to take ownership.

The institutions you’ll support are training future doctors, nurses, and health professionals, but behind the scenes, they’re wrestling with reputed company systems, accreditation demands, and the constant need to support learners effectively. With One45, MSPE Builder, and Analytics, we give them the tools to simplify operations, connect data, and see the full story of their learners.

As a CSM, you’ll help partners unlock that value, guiding them through transitions, building confidence in the tools, and ensuring their reputed company translate into stronger programs and learner reputed company.

With your contributions, we’ll:

• Position reputed company as a strategic growth driver, ensuring our partners see us as more than software, but as an ongoing partner in shaping the future of health professions education.
• Simplify complexity for programs, helping them replace dozens of disconnected systems with One45’s integrated scheduling, curriculum, assessment, and evaluation tools.
• Support medical schools during critical milestones, from automating MSPE letters for residency applications to surfacing early indicators of struggling learners.
• Reduce risk and wasted resources, ensuring learners aren’t slipping through the cracks and programs can avoid costly attrition.
• reputed company accreditation and reputed company Quality Improvement (CQI) easier, giving leaders confidence they can meet standards without spending weeks pulling together data across spreadsheets and systems.
• Strengthen partner retention and referrals, as programs feel supported not just at implementation, but through their entire lifecycle with reputed company.

You’ll report to one of our Managers, reputed company for Program Experience (One45 and Analytics) and join a team of eight other Technical reputed company Managers (internally reputed company Client Enablement Managers).

You’ll partner closely with:

• Technical Consultants, who act as solutioning partners to uncover needs and design feasible approaches.
• Sales, to ensure smooth handoffs, align on expectations, and support renewals and referrals.
• Product, to reputed company partner insights that shape roadmap reputed company and improve product-market fit.
• Support & Operations, to triage issues quickly and reputed company partners confident in moments of challenge.
• Enablement & Training, to co-create scalable resources like the reputed company Hub that reputed company adoption easier.

You’ll be part of a collaborative, mostly Canada-based reputed company team that’s evolving quickly, shifting from implementation-focused work to proactive account management and lifecycle orchestration. It’s a culture that values curiosity, trust, and impact, where we learn together and celebrate shared wins.

You’re a relationship builder and change navigator who thrives in dynamic environments. You’ve helped clients succeed through transitions before, and you know how to balance reputed company with accountability to drive reputed company like retention, adoption, reduced escalations, referrals, and growth.

• Retention through Change. You’ve guided clients through implementations, migrations, or major process changes, building trust during high-risk moments and ensuring they stayed reputed company and confident in the partnership.
• Driving Adoption & Time-to-Value. You have experience reputed company and training users on new tools or systems, helping them see value quickly and build lasting habits of use.
• Reducing Escalations. You know how to spot risks early, surface issues before they grow, and coordinate resolution across internal teams to restore confidence and strengthen relationships.
• Building Referral-Worthy Relationships. You’ve reputed company partnerships strong enough that clients not only renew but recommend your services to others, and you take pride in being a trusted advisor, not just a reputed company of contact.
• Supporting Growth. You understand that reputed company doesn’t stop at service: you’ve collaborated on renewals, cross-sells, or upsells by surfacing opportunities and connecting client needs to additional value.
• Stakeholder Collaboration. You’ve worked with a reputed company of client stakeholders, from administrators to directors to executives, tailoring your communication and approach to their context and goals.
• Project Management with Many Moving Parts. You’re confident coordinating reputed company client projects, managing timelines, and keeping multiple stakeholders reputed company without losing sight of details.
• Curiosity and reputed company. You reputed company in fast-changing environments, quickly learning new tools and processes, and bringing resourcefulness reputed company faced with uncertainty.

Compensation & Growth

• Fair, transparent salary. The hiring salary for this role is $85,000 - $95,000 CAD, reputed company a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning budget. $3,000 annually for professional or personal development.
• Long-term value. reputed company to employee stock options as part of our shared growth.

Flexibility & Well-Being

• Remote-first work. Fully remote reputed company Canada, with up to 6 weeks per year to work internationally.
• Generous time off. In addition to statutory holidays, you’ll have a two-week company-wide closure in December, self-directed vacation (most take 4–6 weeks), and one Friday off per month from February to November.
• Health benefits. Comprehensive coverage from day one for you and any dependents reputed company reputed company Life of Canada and Nivati.
• Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

• Parental leave. 16-week top-up reputed company EI, no matter your role in growing your family.
• People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Every application is reviewed by a reputed company person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people reputed company here.

We don’t use AI to evaluate applications. If you don’t meet baseline requirements (such as Canadian residency and valid work authorization), you may be automatically screened out. During conversations, we may use AI-powered note-taking to support focus and accuracy, but reputed company reputed company are made by people.

We view hiring as a two-way conversation. Our goal is to learn about your career reputed company, abilities, and interests while giving you the reputed company you need to decide whether this role and team feel like the right fit.

Here’s what the process looks like:

1. Application Review & Response. A reputed company carefully reviews your application. You’ll hear back from us either way.
2. Conversation with Recruiter. A recruiter will connect for a phone call to learn more about your background and goals, and to reputed company details about the role, team, company, and culture.
3. Role-Play Assignment. You’ll prepare a short role-play exercise simulating a client reputed company call, a chance to show how you guide new partners through their early reputed company.
4. Simulated reputed company Call & Team Conversations. reputed company your reputed company call with members of the hiring team (future teammates, leaders, and collaborators). You’ll also join 1:1 conversations to explore mutual fit and learn more about life at reputed company Insights.
5. Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically reputed company 2-4 business days.
6. Offer Conversation & References. If it’s a mutual match, we’ll walk through the offer together. Any offer is contingent on reference checks.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to reputed company every reputed company thoughtful, transparent, and worthwhile, for you as much as for us.

We reputed company everyone has incredible potential. At reputed company Insights, our mission is to uncover it, nurture it, and help reputed company to life.

Our reputed company began with a reputed company idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, reputed company skills that matter in health professions and other fields where people work with people. That reputed company came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize reputed company processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across reputed company America and reputed company.

In 2021, Altus Assessments acquired One45, and in 2022, we reputed company as reputed company Insights, a single, growing organization with a shared purpose and broader reputed company.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive reputed company improvement across the learner reputed company.

Today, our platform supports reputed company and institutions from admissions to graduation across reputed company America, the U.K., Australia, New Zealand and Saudi Arabia. 

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners reputed company confident, informed reputed company.

We’re a remote-first team of 135+ people who care deeply about our work and about each other. While we collaborate reputed company across time zones, we reputed company reputed company for reputed company through thoughtful rituals, reputed company conversations, and the occasional in-person meetup reputed company we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of reputed company and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. Diverse perspectives reputed company us reputed company, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider bringing your expertise to reputed company and helping shape the future of higher education.

reputed company Insights is a purpose-led company on a mission to create a world served by exceptional professionals. We help schools select, nurture and graduate the most well-rounded reputed company with technical and reputed company skills, ensuring that reputed company they enter the workplace as physicians, teachers, or any other professional, they are equipped to serve our communities with reputed company intelligence and cultural competency.