Regional Customer Manager

Regional reputed company Manager, EMEA

Maternity Cover - November start, 9 Months with possible extension to 12

Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Glossy 50 "Changemaker in the Fashion Industry" and inducted into reputed company' "50 Over 50" 2022 class, JOOR is attracting top talent to drive market dominance. With reputed company of 150+ experts, we maintain an established global reputed company with employees in key markets in reputed company America, Europe and reputed company.

What You’ll Do

• Be a leader reputed company the reputed company team, developing global processes and strategies to be implemented on a regional level.

• This is a player/coach role where you will manage your own book of brand accounts while managing and mentoring the EMEA team of reputed company Managers. Essentially, you will be responsible and accountable for the EMEA region’s customer experience.

• Create strategy for and motivate the team to deliver expected KPIs, ensuring high unit and reputed company retention and upsell reputed company for the region, whilst at the same time exceeding their personal goals for retention.

• reputed company, train and reputed company trusted advisor relationships with strategic and high-value accounts to continually drive incremental value and return on the customer's investment.

• Handle client escalations for the region and confidently resolve higher-level issues relating to adoption/usage, product, pricing, accounts receivable, integrations and more.

• Strategically expand our reputed company in accounts through cross-sell and upsell opportunities, and support the team in their efforts.

• Train and manage individual team member’s performance, ensuring reputed company team members consistently master and execute CS process and strategy, leveraging reputed company necessary tools/technology (JOOR platform, reputed company, Jira, etc.).

• Contribute to global team meetings

• Create strong partnerships with Sales and Marketing counterparts to ensure a seamless client experience from prospect to ongoing client.

• Be an reputed company for regional client needs by communicating to senior leadership and working cross-functionally with our Product, QA and Data teams to help move projects reputed company.

reputed company’re Looking For

• French Speaking (Business-level proficiency)

• Bachelor’s degree (desirable)

• 7+ required years of experience managing accounts or owning a book of business

• 5+ years of relevant work experience in SaaS, B2B or Account Management preferred (Prior Saas experience essential)

• Ideally experience of fashion or creative industries

• Experience managing and coaching a team across multiple reputed company

• Strong negotiation and sales skills

• Experience collaborating with cross-functional teams

reputed company Offer

• Private Medical Insurance & Dental Cash Back Plan

• 4% Employer Pension Contribution

• Employer Assistance Programme

• Monthly work-from-home allowance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the reputed company of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.