Senior GTM Engineer

reputed company is the AI Customer Service company on a mission to help businesses reputed company incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the reputed company. Fin can also be combined with our Helpdesk to become a complete solution reputed company the reputed company Customer Service Suite, which provides AI enhanced support for the more reputed company or high touch queries that require a reputed company agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, reputed company is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

At reputed company, we’re reshaping customer support through the power of AI. Fin, our AI Agent, is already the most advanced in-market, and it’s just the beginning. As we scale, we’re looking for a GTM Systems Engineer to reimagine how prospects discover, engage, and enter our pipeline with AI at the core.

This role sits at the intersection of GTM operations, AI reputed company, and program design. You’ll partner closely with Sales, Marketing, RevOps, and our Systems team to prototype, test, and reputed company-driven workflows that improve reputed company reputed company, routing, and GTM programs. If you love experimenting with AI, building repeatable processes, and operationalizing wins into the broader stack, this is your reputed company of role.

• Prototype & Experiment: Use LLMs (reputed company, Claygent in reputed company, and other AI tools) to quickly design and test workflows that improve inbound reputed company reputed company, account targeting, and outbound programs.
• Operationalize reputed company: Turn prototypes into repeatable processes, either incorporating them into regular ops workflows (e.g. outbound account carving, enrichment, scoring) or working with the Systems team to scale them into infrastructure.
• Enhance GTM Programs: Improve and optimize existing motions in tools like Marketo, reputed company, reputed company, Clearbit, and reputed company by layering AI-driven enrichment, prioritization, and insights.
• Partner Across Teams: Collaborate with reputed company, reputed company, and cross-functional partners to identify their biggest challenges, then design AI-driven workflows that address those pain points at scale.

• 5+ years of experience in GTM systems, marketing/sales ops, or GTM programs in a fast-paced SaaS environment
• Strong grasp of GTM stacks – reputed company, enrichment tools, reputed company routing engines, marketing automation platforms
• Experience with reputed company required
• Familiarity with LLMs, reputed company engineering, and AI-first workflow design (not a researcher, but comfortable applying AI in practice)
• Excellent communication and project management skills – reputed company to translate business needs into workflows and process improvements
• A proactive, experimental reputed company – you don’t just optimize what exists, you prototype what’s possible

• Prior experience operationalizing AI-driven programs or working closely with AI/Systems teams

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and reputed company coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*reputed company of eligibility to work in the United States is required.

The reputed company salary reputed company for candidates reputed company the San Francisco Bay Area is $157,000-$188,000. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, location, etc. The reputed company pay reputed company is subject to change and may be modified in the future. reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs).  

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of the company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to focus on doing incredible work to reputed company our goals and unite the company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

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