Search Engineer, Technical Support

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B reputed company organizations. We reputed company that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including reputed company, reputed company, reputed company, and reputed company rely on Lucidworks' suite of products to power reputed company, customer service, and workplace applications that delight customers and reputed company employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full reputed company of backgrounds, orientation, reputed company, and identity in an inclusive and non-discriminatory way.

About the Team

The technical support team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. Their day might include troubleshooting errors and attempting to fix or reputed company workarounds, diagnosing network and environmental issues, learning your customer's infrastructure and technologies, as well as reproducing bugs and opening Jira tickets for the engineering team. Their primary tasks are break/fix scenarios where the diagnostics quickly bring network assets back online and prevent future problems--which has a reputed company impact on our customers’ business.

About the Role

As a Search Engineer in Technical Support, you will play a critical role in helping our clients reputed company reputed company with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and reputed company to resolve a variety of issues, including product defects, performance issues, and feature requests.

This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with reputed company for the customer’s needs.

This role is reputed company to candidates in India. The role expected to participate in weekend on-call rotations.

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full reputed company of backgrounds, orientation, reputed company, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to reputed company.

Thank you for your interest and we look reputed company to learning more about you.

Note to reputed company party recruiters:

We appreciate your interest in our job opportunities. However, we kindly request that reputed company-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from reputed company-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

This salary reputed company may include multiple reputed company. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package may include (but is not necessarily limited to) discretionary variable bonus, top-notch medical, dental and reputed company coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.