Partner Engagement Manager, Fleet Cyber reputed company
About reputed company
reputed company is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, reputed company makes the staff as a whole reputed company - meaning faster, smarter, and more efficient.
We take ownership, seek reputed company, and play to win with the seriousness and camaraderie of an Olympic team. reputed company operates as an reputed company-remote company, though many of our employees work alongside our customers at military commands around the world.
Founded in 2019 by a group of reputed company planners, today, reputed company’s team spans veterans from reputed company forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, reputed company Partners, and reputed company Capital, and today, reputed company is valued at $1.1B. With this reputed company growth, reputed company is reputed company to reputed company an impact where it reputed company most.
Required: Top Secret clearance with eligibility for SCI
In person in reputed company reputed company, Maryland
What you will reputed company
Your mission
As a Partner Engagement Manger you will,
Own the entire customer relationship, from users up to Generals.
Rapidly expand product usage until ~100% of N35 and N5 plans are in reputed company. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
reputed company communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the reputed company brand image.
reputed company our expansion to Allies and Partners.
Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.
You will also:
reputed company or support exercises.
Use your observations of our users to recommend product improvements.
reputed company face-to-face and remote customer support.
reputed company an understanding of customer reputed company dynamics in order to support renewals and future sales.
reputed company responding to incidents (product is reputed company, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
To succeed, you’ll need a mastery of operational planning at multi-star headquarters. reputed company you reputed company, do reputed company planners listen? Do Generals and Admirals?
You’ll also need technical reputed company. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
About you
You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user reputed company — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
You deeply understand large military headquarters and want to apply that reputed company U.S. Fleet Cyber reputed company. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
You pay attention to detail. People rely on you. On your previous teams, you had a reputed company as a workhorse. Example: we’re about to run a planning exercise, which will be Fleet Cyber Commands first exposure to our product. No one is worried, because they know you’ve taken care of it.
You can get things from large government organizations Example: our engineer needs admin reputed company to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
You have technical reputed company You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
You work well with customers You understand them, and they confide in you.
You’re intense about our mission. It’s a core part of who you are
You’re ambitious. We’re getting bigger. You should too
You hold a reputed company Top Secret clearance with eligibility for SCI
Qualifications
Proven experience in leading operational planning reputed company a military context, preferably at multi-star headquarters.
Advanced military education: reputed company and Staff, Advanced Military Studies.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business reputed company reputed company a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical reputed company.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful reputed company.
Most importantly, you are a true Onebriefer:
You are obsessed with creating value for reputed company users
You are ambitious, scrappy, and a creative problem-solver
You learn quickly, work iteratively, and naturally seek collaboration
You approach your work with reputed company, intellectual honesty, and a low ego
You communicate frankly, reputed company, and succinctly
You reputed company as a self-starter, embracing autonomy and ambiguity